AnnuAl REPORT 2011-2012 - Sbs

oRGaNISaTIoN
Partnerships with a number of long-term partners also
continued with:
• Amy Gillett Foundation
• Australia for UNHcR
• Reconciliation Australia
in june 2012, SbS committed to support the following
organisations in 2012–13:
• Australian Library and information Association
• the Australian Lung Foundation
• Deafness Forum of Australia
• FADiSS Ltd – Family Drug Support
• Humane Society international
• institute for Aboriginal Development
• RANZcO eye Foundation Limited
• Relationships Australia incorporated
• Sports without borders
• Support Act
• tasmanian Land conservancy
• YMcA Australia
in 2012-13 SbS will provide support for the following
regional partners:
• Lifetec Queensland
• Moving Forward Association inc. (NSW)
• Out Doors inc. (vic)
• telethon Speech & Hearing centre for children WA (inc.)
SbS’s long-term partnerships with the Amy Gillett
Foundation, Australia for UNHcR and Reconciliation
Australia will continue in 2012-13, and a new long-term
partnership with the johnny Warren Football Foundation
will begin.
64 SBS
SBS sponsorships and partnerships
SbS supports industry and community events
and initiatives that are relevant to its programs and
services through a number of sponsorships and media
partnerships (see Appendix 28).
SbS Radio engages with local communities at community
events and festivals through outside radio broadcasts
(Obs) using our Ob units, promotional trailer and
marquees (see Appendix 29).
audience Feedback
the SbS Audience Relations team coordinates audience
feedback and provides members of the public with
information about SbS programs and services.
in 2011–12 the SbS Audience Relations team handled
an average of 210 telephone calls per day, 60 email
communications per day and about 15 letters each week.
the team also responded to an average of 25 comments
requiring feedback via social media channels per week.
the volume of enquiries tends to increase significantly
during busy programming periods – especially when
SbS screens popular sporting events such as the tour
de France or football qualifiers or during programming
with heightened public interest such as eurovision. SbS
received a significant volume of correspondence around
the change of time slots for World News Australia in
january 2012 and in relation to the announcement of
the decision to rest the locally produced Letters and
Numbers.
the type of queries range from requests for information
about SbS programs on television, radio and online,
transmission faults and enquiries, schedule information
or product availability, to informal complaints about SbS
content or programming. the SbS Audience Relations
team handles all general queries and informal complaints.
Feedback may also be received as a formal complaint.
these are complaints that allege that SbS has breached
its codes of Practice and are forwarded to and processed
by the SbS Ombudsman (see p. 59).