Annual Report 2010 - AdP

Key activities and events
The year of 2010 was characterised by the implementation of a new AdP Group Shared Service relational model within the context
of clarifying and strengthening the role of the Shared Service Centre within the AdP Group in accordance with strategic orientations
handed down by AdP SGPS for this business unit.
This model, which seeks to consolidate long lasting partnerships between AdP Serviços, the respective Business Units (BU’s) and
company holdings, came into effect in April 2010 and has since driven a significant improvement in some key areas, in particular:
• Greater clarification in the services provided, their scope, responsibilities of parties in their respective development and the definition
of service levels;
• Development of a relational platform - PACO - with the objective of monitoring services requested;
• Consolidation of the service evaluation model, with a particular focus on the evaluation of projects and reviewing the overall
service evaluation procedures;
• Development of external communication bases, in particular the “+Serviços” bulletin with the objective of promoting AdP Serviços
activities across group companies.
Activities were also developed within the terms of efficiency and procedures resulting from this new relational model with particular
emphasis on adapting management process of which one example is the initiative to review the timekeeping application and improving
reporting processes seeking to ensure more robust monitoring of operational performance.
Within this same context, efforts sought to boost the proximity between Business Units and AdP Serviços through promoting a
strengthening of representation at the company Board of Directors level with the appointment of non executive directors from
group BU’s thus strengthening the already existing relationships.
Following the deep commitment of AdP Serviços to support studies for the negotiation of new partnerships between AdP and
municipal authorities, the year of 2010 also saw monitoring of the launch of companies founded towards the end of 2009 and the
merger processes in the meanwhile carried out. Within this scope, highlights from among the work carried out in adapting and
implementing the already consolidated group processes include the implementation of ERP SAP, the implementation of institutional
and commercial public relations campaigns and support for the contracting and management of group company human resources.
We would also point to the adoption of the International Financial Reporting Standards (IFRS) by group companies involved the
significant involvement of AdP Serviços, both in terms of accountancy supervision of the conversion of accounts and the development
of financial reports, notes and accounts for the group in accordance with this model as well as the development and setting of
parameters for SAP and Magnitude.
Of the projects and initiatives undertaken by AdP Serviços management in 2010, we would highlight the following facts:
• Launch of preparations leading up to the launch of the public tender procedures for Fixed/Mobile Communications;
• Launch of the “Water Type Safety Plans” project;
• Implementation of optimisations in terms of biogas production and energy production from the sludge digestion phase at the Sul
(Simria) wastewater treatment plant;
• Drafting of regulatory models for the provision of public supplies of clean water and wastewater treatment services;
• Implementation of SAP-BW across UNA-PD companies;
• Development of the awareness campaign “Water in the Tap”, accompanying the events and protocol signing and the undertaking
of institutional and internal communication and public relations campaigns.
Aquasis
The mission of Aquasis, Sistemas de Informação, S.A. is to develop and consolidate information technology systems able to:
• set up, promote and retail a range of information system products and services (geographic information services, asset maintenance and
management, integrated operation management and remote management, among others) for the technical management, operation and
maintenance of water supply, wastewater and municipal solid waste collection, treatment and recovery systems;
• provide services and implement solutions at group companies and in companies and management entities in the sector, across all
the respective components, specifically, support IT architecture, handling and processing of data, technical assistance, postimplementation
support and training;