Annual Report 2010 - AdP

EPAL - Empresa Portuguesa das Águas Livres, S.A.
EPAL is a public, limited liability company that was founded in 1868 and has been 100% owned by AdP - Águas de Portugal, SGPS,
S.A since 1993. Today, its mission is to provide water services and ensure the sustainable management of the urban water cycle in
all its activities and businesses.
EPAL is responsible for the “upstream” supply of water, directly or indirectly to over 33 municipalities on the northern bank of the
Tagus River and for domestic distribution across the Lisbon municipality, with around 350,000 direct clients, reaching a global
population in the region of 2.8 million people.
Outside the Municipality of Lisbon, EPAL supplies water to municipal and multi-municipal management companies who distribute it
to end-users.
Regions supplied by EPAL
Summary characterisation of supply system:
Production and Transport
• 1,110,000 m 3 /day of abstraction capacity
• 2 wastewater treatment plants
• 705 km of water mains
• 31 Pumping stations
• 28 Storage facilities
Distribution
• 4 Altimetric Zones
• 83,000 connection branches
• 1,429 km of distribution network
• 10 Pumping stations
• 13 Storage facilities
Summary characterisation of activities:
Activities 2008 2009 2010
Total Volume of Water Sold (m3 ) 211,256,465 217,085,364 213,799,910
N.º of Direct Clients 346,513 348,050 349,413
N.º of Municipalities Supplied Upstream (Including Lisbon) 33 33 34
N.º of Consumers (1) 2,796,640 2,803,537 2,825,444
Total Area Supplied (km2 ) 6,564 6,564 6,681
N.º of Employees at 31 December 788 768 746
(1) Population resident in area supplied (population figures from previous year)
Municipalities
Alcanena, Amadora, Batalha, Cartaxo, Cascais, Constância, Leiria,
Loures, Mafra, Odivelas, Oeiras, Ourém, Porto de Mós, Santarém,
Sintra, Tomar, Torres Novas, Vila Franca de Xira (18 municipalities)
Evolution from 20 to 18 municipalities supplied directly
Multi-municipal Systems
Águas do Oeste - Alenquer, Arruda dos Vinhos, Azambuja,
Bombarral, Cadaval, Caldas da Rainha, Lourinhã, Nazaré, Óbidos,
Peniche, Rio Maior, Sobral de Monte Agraço, Torres Vedras (13)
Nazaré Municipal Council is now indirectly supplied by EPAL
Águas do Centro - Entroncamento, Vila Nova da Barquinha (2)
New multi-municipal clients include two municipalities that were formerly directly
supplied by EPAL
Direct
Direct clients (inside and outside Lisbon) 349,413
Households 298,464
Trade and commerce 43,479
The State, Lisbon Municipal Council and Embassies 4,732
Public Law Private Institutions 2,736
Military installations 2
In the face of the new challenges faced by water operators, including efficient asset management, the protection of water quality, the
impact of climate change, infrastructure safety and resilience and the growing expectations of stakeholders, in 2010, EPAL strengthened
efforts designed to ensure efficiency and improve customer services provided in order to fully meet its mission, ensure a sustainable
financial position and deliver an adequate level of return to its shareholder.
Work also proceeded with the objective of redefining the legal and statutory regime of EPAL with the objective of enabling the
company to manage the various activities making up the urban water cycle in Greater Lisbon and adjoining geographic areas.
Within the scope of the asset management strategy, there is particular emphasis on projects ensuring system integration and surveying
the processes and drafting inventories of assets designed to bring about improvements to their general and technical characterisation.