Tesis y Tesistas 2020 - Postgrado - Fac. de Informática - UNLP

Especialización
TECNOLOGÍA INFORMÁTICA
APLICADA EN EDUCACIÓN
Esp. José Manuel Ochoa Roblez
e-mail
jochoa91@gmil.com
Advisor
Mg. Silvia Esponda
Codirector
Mg. Gustavo Astudillo
Thesis defense date
February 13, 2020
SEDICI
http://sedici.unlp.edu.ar/handle/10915/89019
Analysis of the state of the art of
Quality models of Virtual Teaching
and Learning Environments
Keywords: Quality; virtual environment; learning environment; EVEA; LMS; quality model; ISO 9126; ISO 25000.
Motivation
General objective
To analyze quality models that focuses or allows the
evaluation of Virtual Teaching and Learning Environments
in order to define the state of the art in the thematic.
Specific objectives
• To identify different quality models to evaluate the Virtual
Teaching and Learning Environments.
• To analyze the quality models of the Virtual Teaching and
Learning Environments.
• To compare quality models from both technical and
pedagogical points of view.
• To recognize strength and weaknesses of the quality
models analyzed.
• To develop conclusions.
Currently, there are a large amount of researches related
to the evaluation of educational software and models that
allow the evaluation of the quality of Virtual Teaching
and Learning Environments, but because there are no
agreements regarding how to evaluate a Virtual Teaching
and Learning Environments, it is considered necessary to
analyze a new model to measure quality based on criteria
referenced from different points of view.
For Sanz et al. (2005) “Virtual Teaching and Learning
Environments (also called E-Learning platforms) are spaces
created on the web, in which students and teachers can
perform tasks related to the process that involves them. In
addition to provide a mechanism to distribute information
to students, they also allow to mediate of communication,
evaluation, monitoring, interaction, etc.”
On its official website, the Dictionary of the Spanish
Language, (2019), defines quality as the “Property or set of
properties inherent to something, which allow judging its
value”. (Market oriented definition).
Taking into account the main international standards:
• ISO 8402: 1984, defines quality as a “set of properties or
characteristics of a product or service that confer ability to
satisfy some explicit or implicit needs” (Quoted in Aizprua
et al., 2019, p.125).
• The (ISO 9000: 2015 (es), 2015) in its online navigation
platform, defines quality as the “degree to which a
set of inherent characteristics of an object meets the
requirements.”
Referring to the quality of the software (IEEE STD 610-1990,
1990) defines it as “the degree to which a system, component
or process meets the specified requirements and the needs
or expectations of the client or user” (Cited in Aizprua et al.,
2019, p.122).
On the other hand, “ISO/IEC 25000 family of Standards,
also known as SQuaRE (System and Software Quality
Requirements and Evaluation) is a family of standards that
aims to create a common framework for evaluating quality
of the software product, without distinguishing them.
Thesis Final Work contrinutions
This research work includes the theoretical study, analysis
and presentation of models for the quality assessment of
the Virtual Teaching and Learning Environments. The central
topic on which this research is based is software quality,
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