Full integrated annual report - African Bank - Investoreports
Full integrated annual report - African Bank - Investoreports
Full integrated annual report - African Bank - Investoreports
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Stakeholders’ engagement<br />
Our philosophy<br />
ABIL recognises that all companies operate in a context where social, political, economic, environmental, legal<br />
and regulatory factors can directly or indirectly impact on how business is conducted. It is therefore important<br />
that we develop and maintain relationships with a range of stakeholders to inform the business, manage<br />
expectations and reputational risks and to continuously improve the alignment between the group and its key<br />
stakeholders. The stakeholder groups below have been identifi ed on the basis of the extent to which they are<br />
affected by the operations and decisions of the group, as well as their ability to infl uence the performance or<br />
strategic direction of the group.<br />
Stakeholder What we stand for Engagement channels Frequency<br />
Our people We promise a safe and<br />
challenging work environment,<br />
above average remuneration<br />
and benefi ts, ample opportunity<br />
to develop and grow and a<br />
community of like-minded people<br />
who want to make a difference.<br />
Our customers We promise affordable,<br />
responsible and hassle free<br />
credit. We will develop products<br />
to meet customers’ every credit<br />
need. We will empower customers<br />
to make good credit calls and<br />
work with them if they fi nd<br />
themselves in fi nancial diffi culty.<br />
We will listen!<br />
Where we offer retail products,<br />
we will provide affordable<br />
quality products that satisfy our<br />
customers’ lifestyle aspirations at<br />
the most affordable credit pricing.<br />
12 Integrated <strong>report</strong> 2011 | <strong>African</strong> <strong>Bank</strong> Investments Limited<br />
Comms Cafe (a bi-weekly<br />
electronic newsletter)<br />
Screen savers and electronic<br />
pop-ups<br />
Specialist e-mails such as<br />
leon@africanbank.co.za and<br />
tellyusuf@africanbank.co.za<br />
ABmag, our internal magazine<br />
Intranet – the Junction<br />
Brain Wave – our innovation<br />
channel<br />
Staff events<br />
Staff and customer roadshows<br />
Satisfaction surveys<br />
Staff and customer roadshows<br />
Focus groups<br />
Customer advocacy offi ce<br />
Branch and store network<br />
Call centres<br />
SMS campaigns<br />
Websites for each brand<br />
Inseconds mobi site<br />
Bi-weekly<br />
Ongoing<br />
Ongoing<br />
Quarterly<br />
Ongoing<br />
Ongoing<br />
Ongoing<br />
43 in 2011<br />
Annually<br />
43 In 2011<br />
Specifi c<br />
projects<br />
Ongoing<br />
Ongoing<br />
Ongoing<br />
Ongoing<br />
Ongoing<br />
Ongoing
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