Full integrated annual report - African Bank - Investoreports

Mitigation Further detail
ABIL constantly tracks leading indicators in the economic environment that might
suggest symptoms of economic or financial distress in those segments of the market
that it targets and adjusts its underwriting and affordability criteria accordingly.
ABIL has introduced various initiatives including:
Active future target market segmentation;
A substantial branch expansion programme;
A range of new and innovative products; and
A new front-end that will vastly improve service to customers.
A number of strategies are implemented to mitigate this risk, including an
appropriate suite of reward and benefit structures for existing employees and
ongoing refinement of an attractive employee value proposition.
ABIL spends a significant amount of time and energy in active engagement with
our people.
Innovative new credit and retail products and a substantial increase in the African
Bank footprint through EHL stores have been instrumental in the significant growth in
new customers in the past year.
A very detailed project was undertaken this year to review all aspects of the business
in terms of structure and scalability, amongst others.
Strategic review –
page 36
Credit risk section
of the web-based
risk report
Strategic review –
page 37 – 38
Strategic review –
page 39 – 41
Employee section
in the web-based
sustainability report.
Strategic review –
page 41 – 45
Customer section
in the web-based
sustainability report
Strategic review –
page 46
Integrated report 2011 | African Bank Investments Limited 79