Full integrated annual report - African Bank - Investoreports

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Stakeholders’ engagement continued Stakeholder What we stand for Engagement channels Frequency Our capital providers We undertake to continue to build the group into a sustainable, high return credit provider of scale which uses capital effi ciently and conducts business responsibly. We will provide balanced and transparent disclosure and keep investors informed about the affairs and the prospects of the company. Suppliers We undertake to show good faith in our dealings, settle our obligations promptly, maintain solid relations and provide a reliable channel to markets. Regulators We commit to conducting our business practices in a way that is fully compliant with the laws and regulations that apply to us. We pledge co-operation and active participation in forums that will make our industry a more sustainable one. Communities We pledge to be a socially responsible and humane corporate citizen that ploughs back in our communities, and that will continue to make progress to minimise the negative impact we have on the environment we operate in. 14 Integrated report 2011 | African Bank Investments Limited Local and international roadshows > 5 in 2011 Results presentations 4 per annum Investment conferences 2 – 5 per annum Meetings >170 in 2011 Investor days 2 in 2011 Conference calls 4 per annum E-mail notifi cations Ongoing Telephone Ongoing Webcasts 2 per annum Meetings Supplier conferences Meetings Submissions Industry-level engagements Meetings CSI projects Ongoing Annually Quarterly Monthly and ongoing Ongoing Ongoing “African Bank helped me repay all my debts, I couldn’t pay for my children’s schooling. I was helped without being humiliated. Many times when you are in debt people don’t treat you with respect, they make you feel you deserve it. Becoming a customer at African Bank has restored my dignity and my fi nancial status. I have been with this bank for a long time and I have been able to pay for my children’s college education and I am driving a new car! Thank you African Bank!” Christine Ndlovu
Stakeholders’ issues Link to material issue Possible credit bubble Intensifying competition Capital adequacy Returns Wholesale funding model Payments Support Growth and customer indebtedness In duplum rule Insurance pricing FAIS Financial support Corporate responsibility M4. Maintaining a solid foundation M6. Sustainable and responsible processes M5. Contributing to the sustainable growth and transformation of our country M6. Sustainable and responsible processes M4. Maintaining a solid foundation M6. Sustainable and responsible processes M5. Contributing to the sustainable growth and transformation of our country M7. Environmental awareness Further detail and ABIL’s response Letter to stakeholders page 28 Strategic review page 45 Financial review page 52 Web-based risk report Letter to stakeholders page 26 Web-based sustainability report Letter to stakeholders page 28 Strategic review, page 36, 37 Web-based risk report Letter to stakeholders page 24, 26 Web-based sustainability report “I am truly grateful to African Bank. When other fi nancial institutions ask for a million things, and also fi nd million reasons not to give credit, African Bank is always there to help, I am at home here! I have tombstones unveiling for my late husband and his grandmother on the 25 th September. African Bank has made it possible for me to have this special ceremony. My experience at African Bank has been excellent. Khiosi helped me even after the bank had closed, she waited for me to fetch documents from home and showed me compassion. Thank you for making me feel I matter.” Sehume Rakhadli Integrated report 2011 | African Bank Investments Limited 15
Page 1 and 2: Integrated report 2011 Giving peopl
Page 3 and 4: Contents ABIL in perspective Page S
Page 5 and 6: Operating structure ABIL is a publi
Page 7 and 8: Our values These are the basic beli
Page 9 and 10: Eyomhlaba, ABIL’s fi rst R600 mil
Page 11 and 12: Shareholders’ snapshot Top fund m
Page 13 and 14: High level risks R1 R2 R3 R4 R5 R6
Page 15 and 16: 2011 2010 Customers Number of custo
Page 17: Stakeholders’ issues Link to mate
Page 21 and 22: 2006 2005 2004 2003 Defi nition 1 1
Page 23 and 24: Mojankunyane Florence Gumbi (52) Po
Page 25 and 26: Samuel Sithole (38)* Position Indep
Page 27 and 28: Izincwadi zababambiqhaza Matseno Po
Page 29 and 30: Izincwadi zababambiqhaza tšwetšwa
Page 37 and 38: The selection of issues was informe
Page 39 and 40: Strategic issue covered Risks cover
Page 41 and 42: ABIL manages its regulatory environ
Page 43 and 44: Within the context of further build
Page 45 and 46: experiencing each other’s day-to-
Page 47 and 48: The Bank has made extensive headway
Page 49 and 50: Credit products EHL made good progr
Page 51 and 52: The rollout of this additional dist
Page 53 and 54: Financial review How ABIL generates
Page 55 and 56: Financial review continued Economic
Page 57 and 58: African Bank Investments Limited Co
Page 61 and 62: African Bank Investments Limited Gr
Page 67 and 68: Banking business unit Results at a
Page 69 and 70:
Retail business unit Results at a g
Page 71 and 72:
Retail business unit Financial stat
Page 73 and 74:
Composition of the board The compos
Page 75 and 76:
Remuneration report This is a conde
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Sign-on bonuses Sign-on bonuses are
Page 79 and 80:
Risk management report This is a co
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Risk management mechanisms ABIL bel
Page 83 and 84:
Mitigation Further detail ABIL cons
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Mitigation Further detail This moni
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Mitigation Further detail ABIL acce
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Listings information Listings excha
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Shareholders’ profi le Top fund m
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Analysis of preference shareholders
Page 95 and 96:
Findings Based on our review of the
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Explanatory note On 1 May 2011, bei
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Percentage of voting rights require
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10. Special resolution 4 - amendmen
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12. Special resolution 6 - amendmen
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Percentage of voting rights require
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16.6 the minimum funding return (al
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c) the issued share capital and res
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19.3 Directions for obtaining a cop
Page 113 and 114:
Jacobus Dorotheus Maria Gerardus In
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Remuneration policy of African Bank
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Annexure to the notice of AGM - Par
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(v) Share capital of ABIL Ordinary
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Application form: electronic partic
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Form of proxy African Bank Investme
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Summary of shareholders rights in r
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This page has been left blank Integ
Page 129 and 130:
Corporate information Board of dire
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