SmartStor NS4600 Product Manual - Promise Technology, Inc.

Chapter 9: Troubleshooting
• Responding to an Audible Alarm (page 181)
• Checking the System Status LED (page 182)
• Checking Disk Status LEDs (page 182)
• Replacing a Failed Disk Drive (page 183)
• Checking RAID Volume Status in PASM (page 184)
• Checking File System Status in PASM (page 186)
• Checking the Event Log in PASM (page 187)
• Checking Enclosure Status in PASM (page 191)
• Solving Network Connection Problems (page 192)
• Checking Your Email Inbox (page 197)
• Restoring the Default Password (page 197)
• Resolving a Windows Firewall Issue (page 198)
This chapter deals problems you might encounter with your SmartStor and how
to resolve them. Also see “Frequently Asked Questions” on page 201.
Responding to an Audible Alarm
The SmartStor has two beep patterns
• Single beep, not repeated – The SmartStor is online
• Two beeps, continuously repeated – The SmartStor reports a problem
When you boot or reboot the SmartStor, and the buzzer is enabled, the buzzer
sounds one time to indicate that the SmartStor is online.
If you hear the two-beep pattern, check the following items:
• System Status LED (see below)
• Drive Status LED (see page 182)
• RAID Volume status in PASM (see page 184)
• File System status in PASM (see page 186)
• Enclosure status in PASM (see page 191)
• Event Log in PASM (see page 187)
• Your email inbox (see page 197)
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