SmartStor NS4600 Product Manual - Promise Technology, Inc.

SmartStor NS4600 Product Manual
Error During Upgrade
If an error occurs during the firmware upgrade, the SmartStor cannot reboot in
mormal mode. You must boot the SmartStor in Safe Mode and repeat the
firmware installation. See “Booting the SmartStor in Safe Mode” below.
No Reboot After Upgrade
If the SmartStor has not rebooted after 20 minutes, there might be a service
conflict that prevented the reboot. You must hard boot the SmartStor manually.
See “Hard Booting the SmartStor” below.
Booting the SmartStor in Safe Mode
If an error occurs during firmware upgrade, the SmartStor will not reboot
normally. You must reboot the SmartStor in Safe Mode and repeat the firmware
upgrade
To boot the SmartStor in safe mode:
1. Press the Power button.
2. Immediately press the Power and Reset buttons at the same time.
See page 215, Figure 1.
It takes about a minute to boot the SmartStor. When fully booted:
• The System Status LED turns blue.
• The buzzer beeps one time.
At this point, the SmartStor is in Safe Mode.
3. Repeat the procedure under “Installing the Firmware Upgrade File” on
page 213.
Hard Booting the SmartStor
To hard reboot the SmartStor:
1. Disconnect the power cable from the SmartStor.
See page 215, Figure 1.
2. Wait 10 seconds, then reconnect the power cable.
3. Press the Power button.
214
Caution
Do not disconnect the power to reboot the SmartStor unless the
SmartStor failed to reboot itself after the firmware update.