SmartStor NS4600 Product Manual - Promise Technology, Inc.

Checking Your Email Inbox
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Chapter 9: Troubleshooting
If you enabled Mail Alert in PASM, the SmartStor will send you an email message
when a problem arises. Look for a message from “root.”
Figure 9. Email message from the SmartStor.
See “Adding an Email Alert Recipient” on page 161 for more information about
email alerts.
Restoring the Default Password
Normally, you change your password in PASM. See “Changing the
Administrator’s Password” on page 132.
If you changed the password and then forgot the new password, you can reset
the SmartStor to the default password: admin. Use a straightened paper clip or
the tip of a ball-point pen as a reset tool.
To reset the Administrator’s password:
1. Verify that the SmartStor is fully booted.
2. Insert your reset tool into the reset button hole on the back of the SmartStor.
See Figure 10.
3. Press and hold the reset button for eight seconds, until the System Status
LED flashes three times.
See Figure 10. The Administrator’s password is now reset to admin.