SmartStor NS4600 Product Manual - Promise Technology, Inc.

SmartStor NS4600 Product Manual
Reported Event Corrective Action
System was shut down
abnormally.
CPU temperature is
higher than 58°C/138°F.
System will shut down.
System fan speed is lower
than 1800 RPM. Check
the system before
continuing.
AC Power failure. System
will shut down.
Disk Drives
Task X timeout on disk Y
at LBA [address]
Task X disk error on disk
Y at LBA [address] with
status Z
S.M.A.R.T threshold
exceeded on disk X
BSL update on disk X at
LBA [address]
The SmartStor shut down incorrectly the last time.
See “Shutting Down the SmartStor” on page 167.
Allow the SmartStor to cool for several minutes. Then
restart the SmartStor and check system temperature
and fan operation. See page 169.
Be sure there is adequate air circulation around the
SmartStor.
Try enabling or disabling the Smart Fan. See
page 169. If the fan still runs below 1800 RPM,
contact Technical Support. See page 205.
Restore the AC power. Then restart the SmartStor.
See “Connecting the Power” on page 8.
A LBA error. Check the disk drives. See page 182.
Check the RAID Volume. See page 184. Replace the
disk drive or rebuild the RAID Volume as needed.
Check the disk drives. See page 182. Replace the
failed drive. See page 183.
Bad sector on a disk drive. Check the disk drives.
See page 182. Replace the disk drive if it continues to
receive BSL updates.
BSL log disk X at LBA Check the disk drives. See page 182.
[address] cleared
Delete Spare Disk Delete a spare drive. Normal.
RAID Volumes
Create [RAID name, Create a RAID Volume. Normal.
RAID level and X number
of disk drives]
Delete RAID X Delete a RAID Volume. Normal.
Migration or Rebuilding
on array X started.
Migration or Rebuilding
on array X at Y%.
RAID Volume Migration or Rebuild has started.
Normal.
Progress report on RAID Volume Migration or
Rebuild. Normal.
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