Santam Se perSoonlike poliS WerkSopDraG

Facilitate customer or employee understanding of superannuation as an investment tool
covers the skills and knowledge to educate about the role of superannuation as a long term investment device to
assist with their preparation for retirement. It covers the purpose of superannuation, the statutory requirements for
employer contributions, the role of a range of investment vehicles in the building of a superannuation portfolio and
the monitoring of a superannuation scheme’s performance over time.
The above units have a SA equivalent in terms of competencies across the qualification or within the Level 3
qualifications. However, the SA qualification has no obvious emphasis on consumer education, as this is not an
industry requirement for Insurance workers - whilst competent SA learners may have the knowledge of financial
concepts they may not have the counselling, persuasion or coaching skills required to do so. It is also relevant to
note that previous comparisons with the Australian qualifications have indicated that Financial Literacy concepts are
embedded in the core units but do not extend to application in the learners own lives. This is no longer the case
at these new standards assist learners to manage finances in their own lives as well as educate clients on relevant
financial concepts.
Conclusion (Fundamentals)
There are four other key skills units registered at level 4 on the NVQ (see below) that do not have SA fundamental
counterparts but are covered by SA’s critical cross-field outcomes either across the qualification or by the core and
elective Unit Standards in this qualification:
• Information and Communication Technology - Level 4
• Improving own learning and Performance - Level 4
• Problem Solving - Level 4
• Working with Others - Level 4
All the key skills units follow generic formulae: Develop a strategy using the specific competencies, monitor
progress, evaluate and present objectives using new skills acquired.
The industry core standards registered on the AQF at certificate 4 level are fundamental and must be demonstrated
at diploma or advanced diploma level.
• Apply principles of professional practice to work in the financial services industry
• AQF: Deliver a professional service to customers: Knowledge requirements include the finance industry,
customer relations, customer service, organisational product and service knowledge, complaint documentation
requirements, relevant industry legislation.
Skills requirements include: basic communication skills such as basic questioning, listening, speaking and writing skills
and the ability to interpret and demonstrate appropriate non-verbal skills, basic interpersonal/relationship building
skills, sales techniques, time management skills, recording skills, problem solving skills, organisational skills such as
prioritising, appropriate documentation, and maintaining records.
• Communicate in the workplace.
• Use technology in the workplace.
• Apply health and safety practices in the workplace.
Core component
• Demonstrate knowledge of insurable risk.
• NVQ & AQF: Whilst there are no isolated Unit Standards that cover the concept of risk there are various
Unit Standards across the groupings that have insurable risk as embedded knowledge.
• Apply the law of contract to Insurance.
Kopiereg ©Santam Bpk. 2009 Kursuskode: ASSESS – SPP2
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