Santam Se perSoonlike poliS WerkSopDraG

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28 there are not separate standards for each Act, but these standards measure the learner’s ability to comply with the statutory requirements in the Australian system. The underpinning competencies include relevant statutory, legislative and regulatory requirements, relevant codes of practice, organisational policy and procedures, comprehensive knowledge of individual work requirements and practices, ethics, documentation skills, written and oral communication skills. In addition to knowledge of regulation and compliance, thereof there are numerous standards available on the AQF relating to developing compliance standards, training staff about compliance issues, implementing compliance measures and implementing codes relating to breach of compliance measures. Some of these units include but are not limited to; Facilitate compliance with statutory, legislative and regulatory requirements via staff education, Develop and implement compliance systems, Implement processes for the management of breaches in compliance requirements. Motor assessors • Apply technical knowledge and skill to determine the quantum and validity of a light motor vehicle claim. • Apply technical knowledge and skill to determine the quantum and validity of an industrial or heavy vehicle claim. • Produce photographic evidence of a collision. • AQF: Australian claims standards are very generic. The following core standards relate to claims but do not specify motor claims or the type: - Heavy or light. They do refer to evidence of the claims in their performance criteria and range statements: • Analyse Insurance claims: This unit describes the competencies needed when analysing Insurance claims including researching and validating the claim information and maintaining records and lines of the communication. • Accept or reject a claim: This unit describes the competencies needed to decide whether to accept or reject a claim by reviewing the data against company policy and procedures. • Settle claims: This unit describes the competencies needed to settle claims including the negotiation of terms, recording of detail, finalisation of payments and filing of documents. • Investigate claims: This unit covers the competencies needed to investigate a claim. The investigation may cover the degree of liability or a potential fraud. The unit includes competencies for clarifying the brief, conducting the investigation and reporting. The function may be conducted within a company or it may be outsourced. Note: Investigation methods may include: phone calls, observation, interviews, review of documents mechanical or chemical analysis and other relevant information gathering activities. • AQF: The following Unit Standards have synergies with the above SA Unit Standards in various competencies Plan and implement loss investigation/Evaluate collected information/Report findings and provide guidance to involved parties/Negotiate /effect settlement. The Australian standards are generic assessment standards and include the following competencies as detailed below. Knowledge of: • The Insurance industry • Contract and commercial law principles • Insurance law • Relevant legislation and industry codes of practice • Types/categories of Insurance policies • Policy coverage/requirements • Loss adjusting principles and practice Kopiereg ©Santam Bpk. 2009 Kursuskode: ASSESS – SPP2
• Investigative practices and guidelines • Fraud detection, control and prevention principles • Rules of evidence and information gathering/documenting principles. • Roles/responsibilities/jurisdiction of specialists and other authorities • Claims management • Principles of cost estimating • Subrogation • Insurable interest • Contribution • Data analysis techniques/procedures • Business mathematics and statistics • Principles of cost estimating • Salvage methods • Recovery • Skills requirements include: • Analytical, evaluative and deductive reasoning. • Investigative, analytical, evaluative and deductive reasoning. • Problem solving. • Negotiation and interviewing. • Calculation and estimating. • Data analysis techniques/procedures. • Documentation and record keeping. • Communication and listening skills. • Record keeping. This unit describes the function of assessing and analysing evidence and data relating to a loss situation, and determining the extent of loss, damage or injury. Personal development • Manage time effectively to enhance productivity and enable a balanced lifestyle. • NVQ: Manage personal work priorities and professional development (L2). • Apply problem solving techniques to make a decision or solve a problem in a real life context. • NVQ: One of the key skills on the NVQ is Problem Solving and would thus be covered - refer section covering fundamentals. • Manage personal expenditure. • AQF Financial literacy standard - “Develop and use a personal budget”: addresses the basic knowledge and skills required to develop implement and monitor a personal savings budget. It covers exploring the benefits of budgeting, identifying income and expenses and ways to monitor the budget. • Investigate the possibilities of establishing and running a small business enterprise (SMME). • AQF - Manage and maintain small/medium business: This unit requires the application of management, communication and problem solving skills to operate a micro to small business or department. It may be applied to the financial services industry operations. • Develop a business plan for a small business. Kopiereg ©Santam Bpk. 2009 Kursuskode: ASSESS – SPP2 29
Page 1 and 2: Santam Se perSoonlike poliS WerkSop
Page 3 and 4: INHOUD moDUle 1: alGemeen en HUiSin
Page 5 and 6: ILLUSTRASIE NQK - VLAK 10 9 8 7 6 5
Page 7 and 8: All qualifications and unit standar
Page 9 and 10: Learners employed in Short Term Ins
Page 11 and 12: Electives have been grouped under t
Page 13 and 14: • An official, original NLRD reco
Page 15 and 16: Australia • Australian Qualificat
Page 17 and 18: • • • • • • FNBFSO1B Wo
Page 19 and 20: Communication NVQ - The Key Skills
Page 21 and 22: Facilitate customer or employee und
Page 23 and 24: • AQF: The following standards ha
Page 25 and 26: Commercial lines No correlating sta
Page 27: • Manage a business offering fina
Page 31 and 32: Computer literacy • NVQ: The Key
Page 33 and 34: MODERATION OPTIONS This Qualificati
Page 35 and 36: elective 13912 elective 114952 elec
Page 37 and 38: elective 120129 Demonstrate knowled
Page 39 and 40: DIE FASILITEERDER SE ROL 1. Die fas
Page 41 and 42: NASIONALE STANDAARD (*) Die vlak va
Page 43 and 44: APPÈLVORM Aan: Die Assessorsbestuu
Page 45 and 46: UNIT STANDARDS Unit standard title:
Page 47 and 48: Unit standard title: Demonstrate kn
Page 49 and 50: Unit standard title: Demonstrate kn
Page 51 and 52: NO. OUTCOME ASSESSMENT CRITERIA aC3
Page 53 and 54: Unit standard title: Apply technica
Page 55 and 56: ASSESSMENT CONTRACT EJW Copy Qualif
Page 57 and 58: STATEMENT/QUESTION YES/NO Were you
Page 59 and 60: PLAAS ’N GESERTIFISEERDE AFSKRIF
Page 61 and 62: KURSUSINLEIDING Hierdie uitkomsgeba
Page 63 and 64: EVALUASIE VAN ASSESS-SPP2 Evaluasie
Page 65 and 66: MODULE 1: ALGEMEEN EN HUISINHOUD Ja
Page 67 and 68: OPDRAG 1 Met jou besoek aan mnr. X
Page 69 and 70: VRAAG 7 Mnr. X meld dat sy oudste s
Page 71 and 72: • c. Die skedule dateer nege maan
Page 73 and 74: Aanbevelings Kopiereg ©Santam Bpk.
Page 75 and 76: OPDRAG 3 Daar volg vrae ná die vol
Page 77 and 78: Deel (B) (Vervolg) 6. EETKAMER 9. B
Page 79 and 80:
VRAAG 3 Van die glasornamente is in
Page 81 and 82:
VRAAG 8 Mnr. X se jongste seun is o
Page 83 and 84:
VRAAG 10 Mnr. X huur ook ’n woons
Page 85 and 86:
SANTAM SE PERSOONLIKE POLIS AANSOEK
Page 87 and 88:
DEEL 1 - EIENDOMSVERSEKERING HUISIN
Page 89:
NOTAS
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