The Stakeholder Engagement Manual Volume 2 - AccountAbility

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Annex FURTHER RESOURCES & BIBLIOGRAPHY 20 See also the table on p57 for further resources. MAJOR STANDARDS AND GUIDELINES AA1000 Stakeholder Engagement Standard (AA1000SES), AA1000 Assurance Standard (AA1000AS): www.accountability.org.uk Global Reporting Initiative’s Sustainability Reporting Guidelines: www.globalreporting.org ILO Declaration on Fundamental Principles and Rights at Work: www.ilo.org SA8000 Social Accountability Standard and Verifi cation System: www.sa-intl.org UN Human Rights Norms for Business: www.un.org Th e UN Global Compact Ten Principles: www.unglobalcompact.org OECD Guidelines for Multinational Enterprises: www.oecd.org UN Human Rights Guidance: www.unhchr.ch/business.htm Please see the bibliography for handbooks and various further guidelines BIBLIOGRAPHY ACCA & AccountAbility: Future of Sustainability Assurance, London, 2004 AccountAbility, Business for Social Responsibility, Brody Weiser Burns: Business & Economic Development: Financial Sector Report (2003), www.economicfootprint.org AccountAbility, Business for Social Responsibility, Brody Weiser Burns: Business & Economic Development: Mining Sector Report (2003), www.economicfootprint.org AccountAbility, Business for Social Responsibility, Brody Weiser Burns: Business & Economic Development: Th e impact of corporate responsibility standards and practices, London (2003) AccountAbility: AA1000 Assurance Standard: AA1000AS, London (2003) AccountAbility: AA1000 Stakeholder Engagement Standard Exposure Draft: AA1000SES, London (2005) AccountAbility: AccountAbility 1000 (AA1000): overview of standard and its applications, London (1999) AccountAbility: Does Reporting Work? Th e Eff ect of Regulation, in: AccountAbility Quarterly 21, London (2003) AccountAbility: Making stakeholder engagement work: the AA1000 Series, in: AccountAbility Quarterly 17, London (2001) AccountAbility: Stakeholder Engagement: a meeting of minds, in: AccountAbility Quarterly 12, London (2000)
Annex AccountAbility: Stakeholder Engagement: Measuring and Communicating Quality, in: AccountAbility Quarterly 19, London (2002) Amnesty International, International Business Leaders Forum (IBLF): business & Human Rights: Geography of Corporate Risk, London (2002) www.amnesty.org/business British American Tobacco: Social Report 04/05, www.bat.com/socialreport Business Partners for Development: Endearing Myths, Enduring Truths: Enabling Partnerships between business, civil society and the public sector, London (2002) Business Partners for Development: Putting Partnering to Work: Tri-sector Partnership Results and Recommendations, London (2001) Commonground: Calabash – A One Stop Participation Guide: a handbook for public participation in environmental assessment in southern Africa, Tokai (2005) Camelot Group Plc: Social Report 2003, www.camelotgroup.co.uk Camelot Group Plc: Social Report 2004, www.camelotgroup.co.uk Centre for Innovation in Management: External Advisory and Monitoring Committees: Background Research on Best Practice, from a report prepared for Placer Dome Inc. Evaluation Working Group, (2001), www.cim.sfu.ca/pages/research_placer.htm Development - 10 years after Rio: the UNEP assessment, Nairobi, Paris (2002) www.uneptie.org/outreach/wssd/contributions/sector_reports/reports.htm Elkington, John: Cannibals with Forks: Th e Triple Bottom Line of 21st Century Business. Oxford (1997) Freeman, R. Edward: Strategic Management: A stakeholder approach. Boston (1984) Fussler, Claude, Cramer, Aron and van der Vegt, Sebastian (Eds.): Raising Th e Bar: Creating Value with the United Nations Global Compact, Sheffi eld (2004) Gap Inc: 2004 Social Responsibility Report: facing challenges, fi nding opportunities, Gap Inc: San Francisco (2005), www.gapinc.com Global Reporting Initiative and AccountAbility: Th e Future of Corporate Responsibility Codes, Standards and Frameworks, Prepared for the World Economic Forum Annual Meeting, 26-30 January, Davos (2005) Holmes, Tim and Scoones, Ian: Participatory environmental policy processes: experiences from North and South, Institute for Development Studies Working Paper 113, Brighton (2001) THE PRACTITIONER'S HANDBOOK ON STAKEHOLDER ENGAGEMENT | 139
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VOLUME 2
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Forewords Foreword by AccountAbilit
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Contents WELCOME STAGE 1 STAGE 2 ST
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Introduction OPENING NOTE Backgroun
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Introduction WHY ENGAGE? Th e past
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Introduction WHAT IS IN THIS HANDBO
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Forwards Introduction HOW TO USE TH
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Introduction PRINCIPLES AND STANDAR
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Introduction PRINCIPLES AND STANDAR
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Introduction PROCESS SUMMARY STAGE
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Introduction BEFORE YOU START Befor
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Think Strategically STAGE 1 PURPOSE
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STAGE 1 Th e process outlined in th
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STAGE 1 SUGGESTED METHODOLOGY M1: M
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Camelot's Eight Stakeholder Groups
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New obligations Public Scrutiny New
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Awareness and Preparedness for Emer
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STAGE 1 • Identify Strategic Enga
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P3: IDENTIFYING ISSUES A B C D E ST
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‘What we know’ ‘What they tel
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STAGE 1 THINGS TO CONSIDER This is
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Latent Emerging The Four Stages of
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Stakeholder dependence on the organ
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High impact stakeholder groups are
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KEY PRIORITIES Sales, players and w
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STAGE 2 Take time to analyse and pl
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Analyse and Plan PRINCIPLES Th e ke
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Analyse and Plan P5: REVIEWING YOUR
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Analyse and Plan P5: REVIEWING YOUR
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Analyse and Plan P6: LEARNING FROM
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Analyse and Plan P6: LEARNING FROM
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Analyse and Plan P7: ASSESSING YOUR
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Analyse and Plan P8: UNDERSTANDING
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Analyse and Plan P9: CHECKING FOR R
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Analyse and Plan P9: CHECKING FOR R
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Analyse and Plan P10: CREATING AN I
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STAGE 3 Maintain and strengthen the
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Strengthen Capacities for Engagemen
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Page 95 and 96: Strengthen Capacities for Engagemen
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Page 99 and 100: Engage with your stakeholders in wa
Page 101 and 102: How this Stage relates to the other
Page 103 and 104: Level Remain Passive Monitor Inform
Page 105 and 106: STAGE 4 • Use the table, as well
Page 107 and 108: Telephone Hotlines (continued) One-
Page 109 and 110: STAGE 4 Involving Stakeholders in I
Page 111 and 112: Stakeholder Advisory or Assurance P
Page 113 and 114: 12 Offi ce of Consumer Affairs “V
Page 115 and 116: Name Common Facilitation Techniques
Page 117 and 118: STAGE 4 Outcomes and process planni
Page 119 and 120: British American Tobacco Uses Indep
Page 121 and 122: STAGE 4 Article 13's Method of Asse
Page 123: STAGE 4 REVIEW STAGE 4 By the end o
Page 126 and 127: Take action and review the engageme
Page 128 and 129: P16: CREATING A PLAN FOR ACTION STA
Page 130 and 131: Strategic Objective STAGE 5 THINGS
Page 132 and 133: Camelot's Performance Reporting STA
Page 134 and 135: BAT's Reporting on Stakeholder Dial
Page 136 and 137: STAGE 5 SUGGESTED METHODOLOGY M17:
Page 138 and 139: Thinking about Assurance (continued
Page 140 and 141: Engagement Process SUMMARY TEMPLATE
Page 142 and 143: ANNEX
Page 144 and 145: Annex JARGON BUSTER JARGON BUSTER 1
Page 148 and 149: Annex Interact Network: Framework f
Page 150 and 151: Annex FURTHER ACKNOWLEDGEMENTS In a
Page 152 and 153: Annex ACCOUNTABILITY AccountAbility
Page 154: Annex STAKEHOLDER RESEARCH ASSOCIAT
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