The Stakeholder Engagement Manual Volume 2 - AccountAbility

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Annex FURTHER ACKNOWLEDGEMENTS In addition to our corporate sponsors and the members of the review panel, we wish to thank the following individuals who have assisted in the development of this handbook by contributing their experiences and insights in the international consultations, workshops or research interviews: Steve Lyons (Camelot) David Bickerton (BP) David Nussbaum (Transparency International) Amy Clarke (Microsoft) Andrew Conway (Puntino Ltd) Andrew Dunnett (CSRacademy) Andrew Kluth (Royal Mail Group plc) Ann Marie Greensmith (Royal Mail) Atsuko Ohishi (ChuoAoyama PwC Sustainability Research Institute Co. Ltd.) Ben Witchalls (BP Exploration) Charles Jackson (<strong>Stakeholder</strong> Research Associates) Christine du Plessis (De Beers Marine Namibia) Christine du Plessis (Namdeeb & de Beers) Claire Nacamuli (UK Sustainable Development Commission) ColinGomm (BP Asia & Pacifi c) Eva Halper (International Business Leaders Forum) Fraser Patterson (Scott Wilson) Georgina Compes (BT) Haruhisa Kayama (Japan Overseas Cooperative Association) Helen McDonald (NewMont Mining) Isao Kawakami (ChuoAoyama PwC Sustainability Research Institute Co. Ltd. Japan) Jaqueline Sibanda (Orange) Jennie Gibbons (Co-operative Group) John Turner (BNFL) Justin Smith (Nedbank) Kristi Ragan (Development Alternatives Inc.) Kyoji Okamoto (IBM Japan Ltd.) Lila Preston (Generation Investment Management) Manouchehr Yazhari (European Bahá’í Business Forum) Megan Parks (BP) Mikkiko Miyaji (E-Square) Naoko Kawahara (Kawahara & Associates) Nicola Lindsey (People Science & Policy Ltd) Nina Abassi (Abassi Ltd) Petrus Gildenhuys (PwC South Africa) Prishani Satyapal (PwC South Africa) Reiko Yamazaki (ChuoAoyama PwC Sustainability Research Institute Co. Ltd.) Richard Boele (Banarra) Robert Lloyd (One World Trust)
Annex Sandra Ainley (Standard Bank) Simon Burall (One World Trust) Stephen Crane (NHS) Takashi Notomi (Konica Minolta) Toshie Inoue (ChuoAoyama Sustainability Certifi cation Co. Ltd.) Yuko Koike (ChuoAoyama PwC Sustainability Research Institute Co. Ltd.) Zanele Mvelase (African Bank Investment Limited) Ziba Cranmer (Nike) Th e authors gratitude also belongs to the other <strong>AccountAbility</strong> staff members and associates who have contributed with valuable comments, insights and other contributions: Alan Knight Chabuca Brac Fabian Pattberg Itziar Castello Molina Jeannette Oelschlaegel Laura Henworth Nicoletta Landi Sasha Radovich Saskia Walzel THE PRACTITIONER'S HANDBOOK ON STAKEHOLDER ENGAGEMENT | 143
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VOLUME 2
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Forewords Foreword by AccountAbilit
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Contents WELCOME STAGE 1 STAGE 2 ST
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Introduction OPENING NOTE Backgroun
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Introduction WHY ENGAGE? Th e past
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Introduction WHAT IS IN THIS HANDBO
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Forwards Introduction HOW TO USE TH
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Introduction PRINCIPLES AND STANDAR
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Introduction PRINCIPLES AND STANDAR
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Introduction PROCESS SUMMARY STAGE
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Introduction BEFORE YOU START Befor
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Think Strategically STAGE 1 PURPOSE
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STAGE 1 Th e process outlined in th
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STAGE 1 SUGGESTED METHODOLOGY M1: M
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Camelot's Eight Stakeholder Groups
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New obligations Public Scrutiny New
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Awareness and Preparedness for Emer
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STAGE 1 • Identify Strategic Enga
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P3: IDENTIFYING ISSUES A B C D E ST
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‘What we know’ ‘What they tel
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STAGE 1 THINGS TO CONSIDER This is
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Latent Emerging The Four Stages of
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Stakeholder dependence on the organ
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High impact stakeholder groups are
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KEY PRIORITIES Sales, players and w
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STAGE 2 Take time to analyse and pl
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Analyse and Plan PRINCIPLES Th e ke
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Analyse and Plan P5: REVIEWING YOUR
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Analyse and Plan P5: REVIEWING YOUR
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Analyse and Plan P6: LEARNING FROM
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Analyse and Plan P6: LEARNING FROM
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Analyse and Plan P7: ASSESSING YOUR
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Analyse and Plan P8: UNDERSTANDING
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Analyse and Plan P9: CHECKING FOR R
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Analyse and Plan P9: CHECKING FOR R
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Analyse and Plan P10: CREATING AN I
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STAGE 3 Maintain and strengthen the
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Strengthen Capacities for Engagemen
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Page 99 and 100: Engage with your stakeholders in wa
Page 101 and 102: How this Stage relates to the other
Page 103 and 104: Level Remain Passive Monitor Inform
Page 105 and 106: STAGE 4 • Use the table, as well
Page 107 and 108: Telephone Hotlines (continued) One-
Page 109 and 110: STAGE 4 Involving Stakeholders in I
Page 111 and 112: Stakeholder Advisory or Assurance P
Page 113 and 114: 12 Offi ce of Consumer Affairs “V
Page 115 and 116: Name Common Facilitation Techniques
Page 117 and 118: STAGE 4 Outcomes and process planni
Page 119 and 120: British American Tobacco Uses Indep
Page 121 and 122: STAGE 4 Article 13's Method of Asse
Page 123: STAGE 4 REVIEW STAGE 4 By the end o
Page 126 and 127: Take action and review the engageme
Page 128 and 129: P16: CREATING A PLAN FOR ACTION STA
Page 130 and 131: Strategic Objective STAGE 5 THINGS
Page 132 and 133: Camelot's Performance Reporting STA
Page 134 and 135: BAT's Reporting on Stakeholder Dial
Page 136 and 137: STAGE 5 SUGGESTED METHODOLOGY M17:
Page 138 and 139: Thinking about Assurance (continued
Page 140 and 141: Engagement Process SUMMARY TEMPLATE
Page 142 and 143: ANNEX
Page 144 and 145: Annex JARGON BUSTER JARGON BUSTER 1
Page 146 and 147: Annex FURTHER RESOURCES & BIBLIOGRA
Page 148 and 149: Annex Interact Network: Framework f
Page 152 and 153: Annex ACCOUNTABILITY AccountAbility
Page 154: Annex STAKEHOLDER RESEARCH ASSOCIAT
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