The Stakeholder Engagement Manual Volume 2 - AccountAbility

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Introduction PROCESS SUMMARY STAGE 3 Aim STAGE 4 Aim Principles Strengthen Capacities for Engagement Principles This Stage is crucial to ensuring that your organisation is able to understand (completeness) and respond (responsiveness) in a coherent manner: Does your organisation have the capacity to understand the issues, engage effectively and act on that engagement? Key Steps Tools and Resources Methodology & Template Look at your own organisation as well as your Stakeholders: Consider the strength of your organisational systems and identify gaps. Consider the individual skills and capacities needed for engagement and identify areas for improvement. Consider the capacities and practical issues of your stakeholders and identify ways to address these. Develop and carry out plan to strengthen the capacities needed to engage effectively. Design the Process and Engage with Stakeholders Set up the process of engagement itself: Decide the best way to engage with your stakeholders. Levels of engagement (p87) Questions for selecting engagement methods (p88) Common stakeholder engagement approaches (p109) Design and prepare for the engagement process. Engage with your stakeholders. To develop the individual skills and organisational sysytems needed to engage effectively with stakeholders. Organisational learning stages (p52) Strengthening enablers (p82) Stakeholder Engagement skills and characteristics map (p87) Obstacles to participation (p91) To plan and effectively carry out engagement activities with stakeholders. This Stage is crucial to ensuring materiality, completeness and responsiveness: Does the engagement processes meet the needs of both organisation and it's stakeholders? Key Steps Tools and Resources Methodology & Template Practical issues checklist (p110) Guidance on when to use a facilitator (p112) M11-T11(p85) M12-T12(p89) M13 M11, M12, M13, T11(p85) T12(p89) M14 M15 - T15 (p116) (Specifi c engagement method decided in M14)
STAGE 5 Aim Principles Act, Review and Report Looking at the results of the engagement process: Develop a plan of action. SMART Targets (p122) Report back to stakeholders. Review the process itself to improve future management. Put learning into action. To translate new learning, insights and agreements into action. This Stage is crucial to ensuring that you respond adequately (responsiveness) and for validating your understanding of the materiality of issues: Are you able to respond to, and learn from stakeholders' concerns and opinions? Key Steps Tools and Resources Methodology & Template Impacts of reporting framework (p126) AA1000 Assurance Standard Checklist (p128) Thinking about assurance (p131) M16 - T16 M17 M18 - T18 (p133) M16, M17, M18 THE PRACTITIONER'S HANDBOOK ON STAKEHOLDER ENGAGEMENT | 19
Page 1: VOLUME 2
Page 4 and 5: Forewords Foreword by AccountAbilit
Page 6 and 7: Contents WELCOME STAGE 1 STAGE 2 ST
Page 8 and 9: Introduction OPENING NOTE Backgroun
Page 10 and 11: Introduction WHY ENGAGE? Th e past
Page 12 and 13: Introduction WHAT IS IN THIS HANDBO
Page 14 and 15: Forwards Introduction HOW TO USE TH
Page 16 and 17: Introduction PRINCIPLES AND STANDAR
Page 18 and 19: Introduction PRINCIPLES AND STANDAR
Page 22 and 23: Introduction BEFORE YOU START Befor
Page 24 and 25: Think Strategically STAGE 1 PURPOSE
Page 26 and 27: STAGE 1 Th e process outlined in th
Page 28 and 29: STAGE 1 SUGGESTED METHODOLOGY M1: M
Page 30 and 31: Camelot's Eight Stakeholder Groups
Page 32 and 33: New obligations Public Scrutiny New
Page 34 and 35: Awareness and Preparedness for Emer
Page 36 and 37: STAGE 1 • Identify Strategic Enga
Page 38 and 39: P3: IDENTIFYING ISSUES A B C D E ST
Page 40 and 41: ‘What we know’ ‘What they tel
Page 42 and 43: STAGE 1 THINGS TO CONSIDER This is
Page 44 and 45: Latent Emerging The Four Stages of
Page 46 and 47: Stakeholder dependence on the organ
Page 48 and 49: High impact stakeholder groups are
Page 50 and 51: KEY PRIORITIES Sales, players and w
Page 52 and 53: STAGE 2 Take time to analyse and pl
Page 54 and 55: Analyse and Plan PRINCIPLES Th e ke
Page 56 and 57: Analyse and Plan P5: REVIEWING YOUR
Page 58 and 59: Analyse and Plan P5: REVIEWING YOUR
Page 60 and 61: Analyse and Plan P6: LEARNING FROM
Page 62 and 63: Analyse and Plan P6: LEARNING FROM
Page 64 and 65: Analyse and Plan P7: ASSESSING YOUR
Page 70 and 71:
Analyse and Plan P8: UNDERSTANDING
Page 72 and 73:
Page 74 and 75:
Page 76 and 77:
Analyse and Plan P9: CHECKING FOR R
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Analyse and Plan P9: CHECKING FOR R
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Analyse and Plan P10: CREATING AN I
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STAGE 3 Maintain and strengthen the
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Strengthen Capacities for Engagemen
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Engage with your stakeholders in wa
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How this Stage relates to the other
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Level Remain Passive Monitor Inform
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STAGE 4 • Use the table, as well
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Telephone Hotlines (continued) One-
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STAGE 4 Involving Stakeholders in I
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Stakeholder Advisory or Assurance P
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12 Offi ce of Consumer Affairs “V
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Name Common Facilitation Techniques
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STAGE 4 Outcomes and process planni
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British American Tobacco Uses Indep
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STAGE 4 Article 13's Method of Asse
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STAGE 4 REVIEW STAGE 4 By the end o
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Take action and review the engageme
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P16: CREATING A PLAN FOR ACTION STA
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Strategic Objective STAGE 5 THINGS
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Camelot's Performance Reporting STA
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BAT's Reporting on Stakeholder Dial
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STAGE 5 SUGGESTED METHODOLOGY M17:
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Thinking about Assurance (continued
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Engagement Process SUMMARY TEMPLATE
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ANNEX
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Annex JARGON BUSTER JARGON BUSTER 1
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Annex FURTHER RESOURCES & BIBLIOGRA
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Annex Interact Network: Framework f
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Annex FURTHER ACKNOWLEDGEMENTS In a
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Annex ACCOUNTABILITY AccountAbility
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Annex STAKEHOLDER RESEARCH ASSOCIAT
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The Stakeholder Engagement Manual Volume 2 - AccountAbility

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