The Stakeholder Engagement Manual Volume 2 - AccountAbility

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Analyse and Plan P9: CHECKING FOR RESOURCE COMMITMENTS AND DEFINING “MARGINS OF MOVEMENT” Availability of resources & margins of movement assessment Stakeholder group to engage with Issue to engage on Stakeholder expectation (Template 6) Business' Margins of Movement What are we seeking to achieve? What is subject to discussion with stakeholder? Possible Outcomes of Engagement Possible Outcomes of Engagement Possible Outcomes of Not-engaging Actions/abilities & resources required in response to the outcome Actions/abilities & resources required in response to the outcome Best Case: Best Case: Worst Case: Worst Case: Company’s ability & resource availability for the implementation of potential outcomes (based on a preliminary assessment, reconsider once you have decided on an engagement process, and on further development of your abilities (Stage 3, T 11) Current abilities and available resources Defi ne lacking abilities and unavailable resources Currently lacking abilities, and unavailable resources, but commitment to development Other comments *electronic version downloadable at www.accountability.org.uk SUMMARY TEMPLATE T9* What is not subject to discussion with stakeholder?
P10: CREATING AN ISSUE FOCUSED PLAN FOR STAKEHOLDER ENGAGEMENT STAGE 2 BACKGROUND Th e information you have collected in previous stages, as well as the preliminary decisions and prioritisations you have made now provide the basis for developing a plan of objectives for further developments. Th is plan will provide you with an overview of the diff erent stakeholders that you are considering to engage on an issue, and will help you to decide on specifi c approaches in Stage 4. SUGGESTED METHODOLOGY M10: CREATING AN ISSUE FOCUSED PLAN This step is primarily a summary of selected outputs from previous steps which will be particularly useful during the subsequent process of capacity building, and when deciding on a specifi c method of engagement. Th e Template summarises: • Fill in one of the summary templates for each of the issues that you consider engaging on. • Consider previously researched examples, the best-practice standards and the maturity of an issue when reviewing the strategic engagement objectives for engagement on an issue that you set in Stage 1. If you change the strategic engagement matrix, remember to also change it in the Template 3, the ‘objective, issue and stakeholder matrix’. • Enter the diff erent stakeholder groups that you want to engage with on an issue and allocate the diff erent stakeholder representatives. Refer to the summary table of diff erent levels of engagement (p60), when capturing the current level of engagement, as well as the target level for engagement. Add additional rows if necessary. THE PRACTITIONER'S HANDBOOK ON STAKEHOLDER ENGAGEMENT | 75
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VOLUME 2
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Forewords Foreword by AccountAbilit
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Contents WELCOME STAGE 1 STAGE 2 ST
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Introduction OPENING NOTE Backgroun
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Introduction WHY ENGAGE? Th e past
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Introduction WHAT IS IN THIS HANDBO
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Forwards Introduction HOW TO USE TH
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Introduction PRINCIPLES AND STANDAR
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Introduction PRINCIPLES AND STANDAR
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Introduction PROCESS SUMMARY STAGE
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Introduction BEFORE YOU START Befor
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Think Strategically STAGE 1 PURPOSE
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STAGE 1 Th e process outlined in th
Page 28 and 29: STAGE 1 SUGGESTED METHODOLOGY M1: M
Page 30 and 31: Camelot's Eight Stakeholder Groups
Page 32 and 33: New obligations Public Scrutiny New
Page 34 and 35: Awareness and Preparedness for Emer
Page 36 and 37: STAGE 1 • Identify Strategic Enga
Page 38 and 39: P3: IDENTIFYING ISSUES A B C D E ST
Page 40 and 41: ‘What we know’ ‘What they tel
Page 42 and 43: STAGE 1 THINGS TO CONSIDER This is
Page 44 and 45: Latent Emerging The Four Stages of
Page 46 and 47: Stakeholder dependence on the organ
Page 48 and 49: High impact stakeholder groups are
Page 50 and 51: KEY PRIORITIES Sales, players and w
Page 52 and 53: STAGE 2 Take time to analyse and pl
Page 54 and 55: Analyse and Plan PRINCIPLES Th e ke
Page 56 and 57: Analyse and Plan P5: REVIEWING YOUR
Page 58 and 59: Analyse and Plan P5: REVIEWING YOUR
Page 60 and 61: Analyse and Plan P6: LEARNING FROM
Page 62 and 63: Analyse and Plan P6: LEARNING FROM
Page 64 and 65: Analyse and Plan P7: ASSESSING YOUR
Page 70 and 71: Analyse and Plan P8: UNDERSTANDING
Page 76 and 77: Analyse and Plan P9: CHECKING FOR R
Page 80 and 81: Analyse and Plan P10: CREATING AN I
Page 83 and 84: STAGE 3 Maintain and strengthen the
Page 85 and 86: Strengthen Capacities for Engagemen
Page 99 and 100: Engage with your stakeholders in wa
Page 101 and 102: How this Stage relates to the other
Page 103 and 104: Level Remain Passive Monitor Inform
Page 105 and 106: STAGE 4 • Use the table, as well
Page 107 and 108: Telephone Hotlines (continued) One-
Page 109 and 110: STAGE 4 Involving Stakeholders in I
Page 111 and 112: Stakeholder Advisory or Assurance P
Page 113 and 114: 12 Offi ce of Consumer Affairs “V
Page 115 and 116: Name Common Facilitation Techniques
Page 117 and 118: STAGE 4 Outcomes and process planni
Page 119 and 120: British American Tobacco Uses Indep
Page 121 and 122: STAGE 4 Article 13's Method of Asse
Page 123: STAGE 4 REVIEW STAGE 4 By the end o
Page 126 and 127: Take action and review the engageme
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P16: CREATING A PLAN FOR ACTION STA
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Strategic Objective STAGE 5 THINGS
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Camelot's Performance Reporting STA
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BAT's Reporting on Stakeholder Dial
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STAGE 5 SUGGESTED METHODOLOGY M17:
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Thinking about Assurance (continued
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Engagement Process SUMMARY TEMPLATE
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ANNEX
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Annex JARGON BUSTER JARGON BUSTER 1
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Annex FURTHER RESOURCES & BIBLIOGRA
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Annex Interact Network: Framework f
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Annex FURTHER ACKNOWLEDGEMENTS In a
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Annex ACCOUNTABILITY AccountAbility
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Annex STAKEHOLDER RESEARCH ASSOCIAT
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The Stakeholder Engagement Manual Volume 2 - AccountAbility

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