The Stakeholder Engagement Manual Volume 2 - AccountAbility
The Stakeholder Engagement Manual Volume 2 - AccountAbility
The Stakeholder Engagement Manual Volume 2 - AccountAbility
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Analyse and Plan the <strong>Engagement</strong><br />
P1: MAPPING YOUR STAKEHOLDERS<br />
<strong>Stakeholder</strong><br />
Category<br />
Employee<br />
Investors<br />
Customers<br />
Suppliers<br />
Group the stakeholders into categories (you may want to use the generic<br />
categories highlighted above, or use your own categories) and subgroups likely<br />
to share similar perspectives. For example “Non-governmental Organisations”<br />
might include humanitarian organisations, human rights organisations, animal<br />
welfare groups and environmental groups. Th is further diff erentiation is of critical<br />
importance, as this is where stakeholder identifi cation becomes meaningful and<br />
detailed enough to decide on their materiality and possible next steps.<br />
See examples below:<br />
This is a high level stakeholder map developed by a UK pharmaceutical company<br />
Sub-groups<br />
Board and executive team<br />
Management<br />
Staff<br />
Trade unions<br />
New recruits<br />
Potential recruits<br />
Employees who have left the company<br />
Institutional investors<br />
Pension funds<br />
Fund managers and analysts<br />
Rating agencies<br />
Socially responsible investment movement<br />
National Health Service Trusts<br />
Doctors<br />
Patients<br />
Private clinics<br />
Hospitals<br />
Pharmacists<br />
Wholesalers<br />
Prescription infl uences (e.g. nurses, social<br />
workers, teachers, psychologist)<br />
Internal clients<br />
Suppliers of materials and ingredients<br />
Contract manufacturers<br />
Doctors (as R&D consultants)<br />
Clinical trial centres<br />
Volunteers and patients in trials<br />
Service providers and infrastructure<br />
products<br />
<strong>Stakeholder</strong> Category<br />
Competitors<br />
Government and<br />
Regulators<br />
Business Partners<br />
Local Communities<br />
Academia and<br />
Scientifi c Community<br />
Media<br />
NGOs and Pressure<br />
Groups<br />
Sub-groups<br />
Pharmaceutical companies<br />
Biotech companies<br />
Department of Health<br />
Pharmaceutical regulatory authorities<br />
Food and Drug Administration (US)<br />
World Health Organization (UN)<br />
Licensees<br />
R&D partners<br />
Other pharmaceutical companies<br />
Clinics/universities<br />
Neighbours<br />
Local authorities/ Planning Department<br />
Charities and voluntary organisations<br />
Environmental groups<br />
University centres<br />
Researchers<br />
Students<br />
TV and Radio<br />
Medical/scientifi c publications<br />
National/local newspapers<br />
Financial newspapers<br />
Patient organisations<br />
Human rights organisations<br />
Animal welfare organisations<br />
Environmental organisations<br />
Alternative medicine associations