The Stakeholder Engagement Manual Volume 2 - AccountAbility

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Strengthen Capacities for Engagement STAGE 3 PURPOSE Th e aim of this Stage is to ensure that the company and its stakeholders have the organisational systems and skills to engage successfully in a productive relationship. It also looks at overcoming the barriers that may hinder stakeholders from engaging. Th e activities outlined in this chapter should be understood as an ongoing eff ort to build and maintain the company’s and its stakeholders’ abilities to engage. Th ese abilities concern not just the skills needed to facilitate dialogue and other engagement processes, but also for all the activities that lead up to and follow engagement, as described in stages one, two and fi ve. Th erefore activities such as recruitment, training, performance appraisals and the development of governance structures, policies and management systems should all refl ect the requirements of the ‘engaging company’. Th is Stage provides some basic guidance on how this can be done. Th e abilities of stakeholders to engage also require attention and may need strengthening. Companies who wish to engage with stakeholders need to consider the specifi c requirements and limitations of stakeholders, and may have to provide assistance to under-resourced stakeholders so that these can take part in engagements. THE PRACTITIONER'S HANDBOOK ON STAKEHOLDER ENGAGEMENT | 79
Strengthen Capacities for Engagement PRINCIPLES Th e principles of materiality, completeness and responsiveness provide guidance in ensuring that stakeholder engagement supports the goal of organisational accountability. Th is Stage aims to strengthen the company’s ability to deliver on all three principles. PROCESS The Accountability Commitment 'Inclusivity' "Considering the stakeholders' interests in organisational decision making'" Materiality Principles Completeness Responsiveness Ensuring that your company and it's employees are able to understand its stakeholders concerns and expectations, and preparing your company for being able to respond to these expectations and concerns adequately. Strengthen the organisational ability to respond Stage 2 Stage 3: Strengthen Capacities for Engagement Consider the resource limitations and requirements of specifi c stakeholders The company, the stakeholders, and the involved individuals are ready to engage Strengthen the skills of required individuals
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VOLUME 2
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Forewords Foreword by AccountAbilit
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Contents WELCOME STAGE 1 STAGE 2 ST
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Introduction OPENING NOTE Backgroun
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Introduction WHY ENGAGE? Th e past
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Introduction WHAT IS IN THIS HANDBO
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Forwards Introduction HOW TO USE TH
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Introduction PRINCIPLES AND STANDAR
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Introduction PRINCIPLES AND STANDAR
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Introduction PROCESS SUMMARY STAGE
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Introduction BEFORE YOU START Befor
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Think Strategically STAGE 1 PURPOSE
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STAGE 1 Th e process outlined in th
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STAGE 1 SUGGESTED METHODOLOGY M1: M
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Camelot's Eight Stakeholder Groups
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New obligations Public Scrutiny New
Page 34 and 35: Awareness and Preparedness for Emer
Page 36 and 37: STAGE 1 • Identify Strategic Enga
Page 38 and 39: P3: IDENTIFYING ISSUES A B C D E ST
Page 40 and 41: ‘What we know’ ‘What they tel
Page 42 and 43: STAGE 1 THINGS TO CONSIDER This is
Page 44 and 45: Latent Emerging The Four Stages of
Page 46 and 47: Stakeholder dependence on the organ
Page 48 and 49: High impact stakeholder groups are
Page 50 and 51: KEY PRIORITIES Sales, players and w
Page 52 and 53: STAGE 2 Take time to analyse and pl
Page 54 and 55: Analyse and Plan PRINCIPLES Th e ke
Page 56 and 57: Analyse and Plan P5: REVIEWING YOUR
Page 58 and 59: Analyse and Plan P5: REVIEWING YOUR
Page 60 and 61: Analyse and Plan P6: LEARNING FROM
Page 62 and 63: Analyse and Plan P6: LEARNING FROM
Page 64 and 65: Analyse and Plan P7: ASSESSING YOUR
Page 70 and 71: Analyse and Plan P8: UNDERSTANDING
Page 76 and 77: Analyse and Plan P9: CHECKING FOR R
Page 78 and 79: Analyse and Plan P9: CHECKING FOR R
Page 80 and 81: Analyse and Plan P10: CREATING AN I
Page 83: STAGE 3 Maintain and strengthen the
Page 87 and 88: Strengthen Capacities for Engagemen
Page 99 and 100: Engage with your stakeholders in wa
Page 101 and 102: How this Stage relates to the other
Page 103 and 104: Level Remain Passive Monitor Inform
Page 105 and 106: STAGE 4 • Use the table, as well
Page 107 and 108: Telephone Hotlines (continued) One-
Page 109 and 110: STAGE 4 Involving Stakeholders in I
Page 111 and 112: Stakeholder Advisory or Assurance P
Page 113 and 114: 12 Offi ce of Consumer Affairs “V
Page 115 and 116: Name Common Facilitation Techniques
Page 117 and 118: STAGE 4 Outcomes and process planni
Page 119 and 120: British American Tobacco Uses Indep
Page 121 and 122: STAGE 4 Article 13's Method of Asse
Page 123: STAGE 4 REVIEW STAGE 4 By the end o
Page 126 and 127: Take action and review the engageme
Page 128 and 129: P16: CREATING A PLAN FOR ACTION STA
Page 130 and 131: Strategic Objective STAGE 5 THINGS
Page 132 and 133: Camelot's Performance Reporting STA
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BAT's Reporting on Stakeholder Dial
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STAGE 5 SUGGESTED METHODOLOGY M17:
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Thinking about Assurance (continued
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Engagement Process SUMMARY TEMPLATE
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ANNEX
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Annex JARGON BUSTER JARGON BUSTER 1
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Annex FURTHER RESOURCES & BIBLIOGRA
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Annex Interact Network: Framework f
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Annex FURTHER ACKNOWLEDGEMENTS In a
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Annex ACCOUNTABILITY AccountAbility
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Annex STAKEHOLDER RESEARCH ASSOCIAT
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The Stakeholder Engagement Manual Volume 2 - AccountAbility

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