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The GfK MRI Psychographic Sourcebook

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Survey of the American Consumer: Part 1<br />

IV. Finance & Insurance<br />

B. Financial Institution Preferences<br />

Consumers have different preferences when choosing to do business with a financial institution. For some, top-notch customer service is key.<br />

For others, financial stability of the company is their main concern. And many consumers will go with whichever institution provides the<br />

highest interest rates. This battery of psychographic questions examines consumers’ priorities when selecting a financial instititution.<br />

Questions – Financial Institution Preferences: Which, if any, of the following do you consider very important when choosing a bank<br />

or financial institution?<br />

• Customer Service<br />

• Financial Stability of Company<br />

• Friend’s/Relative’s Recommendation<br />

• Interest Rates<br />

• Location of Branch<br />

• Reputation of Company<br />

• Rewards Program<br />

• Size of Company<br />

• Years in Business<br />

• Other<br />

C. Insurance Provider Preferences<br />

This battery of psychographic questions explores what features consumers find important when selecting an insurance provider. <strong>The</strong>se<br />

questions—asked for Auto Insurance, Homeowners/Personal Property Insurance and Life Insurance– allow marketers to see how consumer<br />

preferences differ across various types of insurance.<br />

Questions – Insurance Provider Preferences: Which of the following, if any, are very important to you when choosing an Insurance<br />

provider? (asked for Auto Insurance, Homeowners/Personal Property Insurance, and Life Insurance)<br />

• Agent Recommendation<br />

• Customer Service<br />

• Financial Stability of Company<br />

• Location<br />

• Rates<br />

• Reputation of Company<br />

• Simplicity of Application<br />

• Size of Company<br />

• Years in Business<br />

• Other<br />

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