The GfK MRI Psychographic Sourcebook
The GfK MRI Psychographic Sourcebook
The GfK MRI Psychographic Sourcebook
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Survey of the American Consumer: Part 1<br />
IV. Finance & Insurance<br />
B. Financial Institution Preferences<br />
Consumers have different preferences when choosing to do business with a financial institution. For some, top-notch customer service is key.<br />
For others, financial stability of the company is their main concern. And many consumers will go with whichever institution provides the<br />
highest interest rates. This battery of psychographic questions examines consumers’ priorities when selecting a financial instititution.<br />
Questions – Financial Institution Preferences: Which, if any, of the following do you consider very important when choosing a bank<br />
or financial institution?<br />
• Customer Service<br />
• Financial Stability of Company<br />
• Friend’s/Relative’s Recommendation<br />
• Interest Rates<br />
• Location of Branch<br />
• Reputation of Company<br />
• Rewards Program<br />
• Size of Company<br />
• Years in Business<br />
• Other<br />
C. Insurance Provider Preferences<br />
This battery of psychographic questions explores what features consumers find important when selecting an insurance provider. <strong>The</strong>se<br />
questions—asked for Auto Insurance, Homeowners/Personal Property Insurance and Life Insurance– allow marketers to see how consumer<br />
preferences differ across various types of insurance.<br />
Questions – Insurance Provider Preferences: Which of the following, if any, are very important to you when choosing an Insurance<br />
provider? (asked for Auto Insurance, Homeowners/Personal Property Insurance, and Life Insurance)<br />
• Agent Recommendation<br />
• Customer Service<br />
• Financial Stability of Company<br />
• Location<br />
• Rates<br />
• Reputation of Company<br />
• Simplicity of Application<br />
• Size of Company<br />
• Years in Business<br />
• Other<br />
18