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The GfK MRI Psychographic Sourcebook

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Survey of the American Consumer: Part 2<br />

IV. Finance & Insurance<br />

A. Banking Methods Segmentation<br />

This segmentation identifies four distinct segments of “consumers as bankers,” based on the different ways people would prefer to conduct<br />

their banking transactions:<br />

• Log-in Bankers—<strong>The</strong>se consumers are happiest when taking advantage of the Internet’s interactive capabilities to manage their<br />

financial accounts. <strong>The</strong>y dislike banking in person, but don’t mind carrying out some transactions over the telephone.<br />

• Drop-in Bankers—<strong>The</strong>se consumers prefer to bank in person. <strong>The</strong>y prefer to see and talk to the people who handle their money.<br />

• Phone-in bankers—Members of this segment prefer to perform their banking transactions mostly by phone.<br />

• Not-in bankers—Members of this segment are not really banking consumers; they do not conduct any banking transactions or perform<br />

any banking activities.<br />

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