A Strategic Approach to the Caravan and Camping Industry 2012

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General customer service training for caravan park managers and staff can be of raising the caravan park industry profile is the attraction of people seeking career delivered through public and private registered training organisations, and through pathways in tourism accommodation. Tourism WA with support from Tourism WA. A flow on effect of training and the higher service delivery standards is the potential New South Wales has a training facility, which is co-located with a fully operational benefits to regional communities where extending duration of stay stimulates caravan park. A suitably qualified caravan park operator in conjunction with an economic activity. appropriate Registered Training Organisation 92 could seek to secure Royalties for Regions funding to offer caravan park specific accredited training qualifications at an existing or new caravan park in Western Australia in a similar format. The linkage between caravan park facility licences and the requirement for ATAP of CRVA accreditation with qualified onsite management to attain the licence may create a culture of appropriate service delivery within the industry and ensure that owners/managers are provided with the necessary skills to operate a sustainable and viable business. Governance of the accreditation process and subsequent issue of park licences would need to be managed at local government level, similar to securing a licensed restaurant approval, operators would need to provide documentation demonstrating the approved manager’s qualifications. Positive Impacts The implementation of this strategy would help create a benchmark standard of service delivery and business practices to better align the caravan park industry in Western Australia with those of other State and Territories. Increasing service standards in the caravan park industry will help raise the profile of the tourism sector. There is great potential through a concerted effort to improve service and operational standards to increase the 2010 national caravan parks revenue of $1.3 billion. 93 Locating a training facility within a fully functional caravan park will provide the combined practical and theoretical requirements. Specific industry-based training is considered essential for this growth tourism sector to continue to develop. A benefit 92 Partnerships in assessment Auspicing in action -National Centre for Vocational Education Research (NCVER) 2002 93 Ibis World Caravan Parks and Campgrounds In Australia July 2011. A Strategic Approach to Caravan and Camping Tourism in Western Australia Page 103
Stop Flying Blind Recommendation 9: Improve Data to Support Decision Making Collect and analyse data to better understand market needs and visitation. Resume collection and publication of ABS data on caravan parks and campgrounds. Produce and publish annual visitor profiles at a state level for the caravan and camping sector. Conduct research into the needs of new and emerging visitor segments and the value of these visitors to Western Australia. Maintain an up to date and accurate database of all caravan and camping facilities (including licenced and unlicensed sites, dump points, DEC camps, rest areas etc). Issues and Risks The Australian Bureau of Statistics ABS) Survey of Tourist Accommodation (STA) provided results of a quarterly survey undertaken by the ABS to measure the demand and supply of tourist accommodation. Funding for the inclusion of caravan parks and campgrounds (part of the expanded scope component of the STA) ceased at the end of the June quarter 2010 and the collection and publication of this data ceased. Whilst the 2010 data will still be relevant for the next year or two, future studies and development proposals will be significantly impacted on by the lack of availability of up to date data. Reliable data is of utmost importance in financial modelling that proves up investment opportunities and for the production of bankable feasibility and business case studies. The lack of accurate statistical data will almost certainly inhibit future development or improvements and limit access to borrowings. It is noted that the extended scope is due to be reinstated going forward, however this will be based on a sample rather than a census. This may result in unreliable data, particularly at a Local Government Area level. The only alternate source of caravan and camping visitation data is Tourism Research Australia’s National Visitor Survey (NVS) and International Visitor Survey (IVS), though the small sample sizes for regional visitation makes this data largely unusable at a regional or local area level. Though data is collected by Tourism Research Australia, this is not reported on at a state level for the caravan and camping sector in any real detail. At present to get a good understanding of visitation in this sector, special reports must be requested (and paid for) from Tourism Research Australia, data requested from Main Roads, old data collated from ABS reports (no longer available) and pulled from Tourism Research Australia’s regional profiles (where available). There a lack of data at the State level regarding the nature and value of caravan and camping visitors, especially emerging market segments such as the fully self-contained visitor. There is little by the way of impartial research about the needs of fully selfcontained travellers who predominantly utilise free and low cost camping options. There is much conjecture over the value of these visitors to regional communities, though a lack of quantifiable data on the return on investment in providing facilities to attract these visitors. Planners and policy makers need to better understand this market to assess what facilities should be provided, how we can best meet their needs, and what is the most appropriate way to recover costs for the provision of these facilities. An example of the type of anecdotal evidence for and against “free camping” that exists in the market space due to a lack of reliable data: CMCA asserts that when visiting towns, 97% of Self-Contained RV Tourists make purchases when stopping in a town and that major purchases include $235 on motoring needs including fuel and vehicle maintenance, $160 on living expenses such as groceries and medical expenses, and $51 on accommodation costs (calculated per week). 1 They state that: “The RV Friendly Town scheme has proven to be very successful, especially in regional and rural areas, where the dollars spent by these Self- Contained RV Tourists can make a huge difference to the local economy.” 1 Others suggest that attempts by Government to subsidise facilities to attract this visitor segment do not result in quantifiable benefits to regional communities: “It's always seemed to me to be a desperate ploy to think you are going to make money out of people who don't want to spend it! Certainly what we've observed in Kalgoorlie both pre & post the CMHA rally a month or so back is that the preponderance of miserly people amongst them is much higher… but having made Kalgoorlie "CV/MHfriendly" we're not actually sure what the benefit is…those of us who thought it would bring us some more business are scratching our heads…. if you are a struggling country town, don't think you're going to make much money out of nomads by providing them with free camping…Paul, Kalgoorlie” 1 A Strategic Approach to Caravan and Camping Tourism in Western Australia Page 104
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A Strategic Approach to Caravan and
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CONTENTS DISCLAIMER AND CONFIDENTIA
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Recommendation 4: Create Public-Pri
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explores the impediments to, and op
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CURRENT PROFILE OF THE CARAVAN PARK
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Western Australia According to the
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Visitor Statistics - Tourism Region
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"Hot Spots" - High Demand Areas Pea
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International visitor nights 32 Car
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Key Statistics for Identified Prior
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EXISTING CARAVANNING AND CAMPING IN
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Number of Powered Sites in Caravan
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Regional Profiles Regional Profile:
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Regional Profile: Australia’s Nor
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Regional Profile: Experience Perth
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Regional Profile: Australia’s Gol
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Issues Raised in Consumer Feedback
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Marketing Groups Of all Western Aus
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Australia’s North West Tourism Re
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SWOT ANALYSIS The following strengt
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KEY ISSUES, TRENDS AND IMPACTS Cons
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parks are the preferred permanent p
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kilometre exclusion zone from a lic
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Impacts on Sustainability The susta
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Regulatory and Other Issues A numbe
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Pet friendly locations. 56 Many car
Page 53 and 54: RV's with their own power supply (s
Page 55 and 56: Impacts from High Level Influences
Page 57 and 58: NATIONAL CONTEXT - BEST PRACTICE AP
Page 59 and 60: It states that “the best way of d
Page 61 and 62: MARKET SEGMENTATION In their Consum
Page 63 and 64: Combining the research findings of
Page 65 and 66: Caravan and camping Shows as per th
Page 67 and 68: ASW’s consumer website australias
Page 69 and 70: Family Parks They have a well prese
Page 71 and 72: PRIORITY AREAS FOR CARAVANNING AND
Page 73 and 74: Location New facilities proposed, i
Page 79 and 80: High Priorities Location New facili
Page 83 and 84: GAP ANALYSIS The Gap Analysis below
Page 85 and 86: RECOMMENDATIONS The concepts presen
Page 87 and 88: comply with the Caravan Parks and C
Page 89 and 90: Rally the Reserves Recommendation 2
Page 91 and 92: Location LGA Justification Recommen
Page 93 and 94: segments require different levels o
Page 95 and 96: Sustainable Serviceability Recommen
Page 97 and 98: Camp with the Custodians Recommenda
Page 99 and 100: to participate in the broader econo
Page 101 and 102: An Overflow Policy That Works Recom
Page 103: People Are Our Best Asset Recommend
Page 107 and 108: Inspire, Inform and Close the Sale
Page 109 and 110: Providing a search sub category on
Page 111 and 112: Australia' North West Australia’s
Page 113 and 114: Australia' North West Australia’s
Page 115 and 116: CONSULTATION AND ACKNOWLEDGEMENTS T
Page 117 and 118: REFERENCES ACC Tourism Development
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