PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
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Research<br />
Assessing the Service Quality <strong>of</strong> Some Selected Hospitals in Karachi<br />
APPENDIX 1<br />
Que s tio nnair e<br />
Gender:<br />
M / F Age: _______Area <strong>of</strong> Residence: _______________<br />
1. The hospital should have up-to-date and well-maintained<br />
medical facilities and equipment<br />
1(a). The hospital has up-to-date and well-maintained medical<br />
facilities and Equipment<br />
1. 1 2 3 4 5<br />
1(a). 1 2 3 4 5<br />
strongly disagree strongly agree<br />
2. The hospital should have clean and comfortable environment<br />
with good directional signs.<br />
2(a). The hospital should has clean and comfortable environment<br />
with good<br />
directional signs.<br />
2. 1 2 3 4 5<br />
2(a). 1 2 3 4 5<br />
strongly disagree strongly agree<br />
3. Doctors /staff should be neat in appearance.<br />
3(a). Doctors /staff are neat in appearance.<br />
3. 1 2 3 4 5<br />
3(a). 1 2 3 4 5<br />
strongly disagree strongly agree<br />
4. Informative brochures about services should be available.<br />
4(a). Informative brochures about services are available.<br />
4. 1 2 3 4 5<br />
4(a). 1 2 3 4 5<br />
strongly disagree strongly agree<br />
5. Privacy should be observed during treatment.<br />
5(a). Privacy is observed during treatment.<br />
5. 1 2 3 4 5<br />
5(a). 1 2 3 4 5<br />
strongly disagree strongly agree<br />
6. Services should be provided at appointed time.<br />
305<br />
<strong>PAKISTAN</strong> <strong>BUSINESS</strong> <strong>REVIEW</strong> JULY 2011
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