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Assessing the Service Quality of Some Selected Hospitals in Karachi Research Th e m odel h a s R squar e of 0.691 wi t h approximately same standard error. Table 4 b gives the results of ANOVA for the model has a relatively greater F- value as compared with the initially fitted model. Table 4 (c) indicates the statistical significance of the predictors included in the regression model. All the independent variables that were included in the regression model have p-values less than 0.05. On the basis of the finding in table 4 (c) we obtain the regression model: Y (Patients’ satisfaction) = 0.632 + 0.222 (tangibility &professionalism) + 0.343 (reliability & responsiveness) + 0.189 (assurance & empathy) + 0.058 (affordability) Mo del Table 4 (c) C oeffici ents a Uns tand ardized Coefficients B St d. Erro r Stand ardized Coefficients B et a 1 (Co nstant ) .63 2 . 139 4.5 58 .0 00 Tang ib ility & Profession alism Reliabili ty & Res po nsivenes s Ass urance & Em path y t Sig. .22 2 . 047 .23 8 4.7 50 .0 00 .34 3 . 042 .41 7 8.1 93 .0 00 .18 9 . 036 .26 2 5.2 10 .0 00 Afford ab ility .05 8 . 025 .08 9 2.3 40 .0 20 a. Dep en dent Vari able: Patients' Satis factio n PAKISTAN BUSINESS REVIEW JULY 2011 292
Research Assessing the Service Quality of Some Selected Hospitals in Karachi In the fourth stage of the data analysis, separate models were obtained for the three hospitals. Preliminary data analysis indicated that different combinations of predictors were statistically significant for each hospital set up. Table 5 (Regression model For Private Hospital) Model R R Square Model Summary Adjusted R Square Std. Error of the Estimate 1 .718 a .516 .500 .33509 a. Predictors: (Constant), affordability, reliability & responsiveness, feedback & guidance 293 PAKISTAN BUSINESS REVIEW JULY 2011
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PBR ISSN 1561-8706 PAKISTAN BUSINES
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Volume 13 Number 2 July 2011 Editor
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