PAKISTAN BUSINESS REVIEW - Institute of Business Management

Research
Assessing the Service Quality of Some Selected Hospitals in Karachi
Reliability & Responsiveness
Case Processing Summary
N %
Cases Valid 252 100.0
Excluded a 0 .0
Total 252 100.0
a. Listwise deletion based on all variables in the
procedure. Reliability Statistics
Cronbach's Alpha
N of Items
.865 4
Empathy
Case Processing Summary
N %
Cases Valid 252 100.0
Excluded a 0 .0
Total 252 100.0
a. Listwise deletion based on all variables in the
procedure.
Reliability Statistics
Cronbach's Alpha
N of Items
.752 3
313
PAKISTAN BUSINESS REVIEW JULY 2011