PAKISTAN BUSINESS REVIEW - Institute of Business Management

Assessing the Service Quality of Some Selected Hospitals in Karachi
Research
M o de l
C o ef fic i e nts a
U n sta nd ar di z ed
C oe ff ic ien ts
B
Std .
E r ro r
S ta nd a rdi ze d
C oef f icie n ts
B eta
t Sig .
1 (C o ns tant) .6 20 .13 9 4 .47 6 .00 0
T ang ib ility &
Pro fe s sio na li sm
Table 3 c (Regression Coefficients – All Hospitals)
.2 18 .04 7 .23 5 4 .68 7 .00 0
R elia b ilit y &
R esp o ns iv e ne s s
A ss ur an c e &
E mp a th y
Fe ed back &
G uid a n ce
.3 41 .04 2 .41 4 8 .14 3 .00 0
.1 62 .04 1 .22 5 4 .00 0 .00 0
.0 44 .03 0 .06 7 1 .44 6 .15 0
A f fo r dab ili ty .0 55 .02 5 .08 3 2 .19 4 .02 9
a. D e p end ent V ariab le : P atie nt s' Sa tis f ac tio n
Regression Standarized Residual
PAKISTAN BUSINESS REVIEW JULY 2011
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