PAKISTAN BUSINESS REVIEW - Institute of Business Management

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Assessing the Relationship between Leadership and Conflict Management Styles Research specific set of questions. i.e. the questions answered fall into that particular conflict management style categories. In total there are 15 questions and all of them fall into one of the above mentioned categories. The sum total of individual styles and their weightage is added. The highest score indicates the most preferred conflict resolution style of the respondent and similarly, the style with the lowest score determines the least preferred conflict resolution style For example in this questionnaire, high scores on questions 4, 9 and 12 pertain to the competing resolution style. If a respondent scores highest on these questions as compared to the other resolution styles, then we can conclude that the respondent’s preferred style is “Competing”. Exhibit 1Questionnaire regarding Conflict Resolution Strategies 1- I look at issues with others to find solutions that meet the needs of everyone. 2- I try to negotiate and adopt a give-and-take approach to problem situations. 3- I try meet the expectations of others 4- I would argue my case and insist on the merits of my point of view. 5- When there’s disagreement, I get as much info as I can and keep communication open. 6- When I find myself in an argument, I usually say very little and leave as soon as possible. 7- I try to see conflicts from both sides: what I need and what the other person needs. 8- I prefer to compromise when solving problems and just move on. 9- I find conflicts challenging and exhilarating and enjoy the battle of wits that usually follows. 10- Being at odds with other people makes me feel uncomfortable and anxious. 11- I try to accommodate the wishes of my friends and family. 12- I can figure out what needs to be done and I am usually right. 13- To break and deadlocks, I am willing to meet people halfway. 14- I avoid hard feelings by keeping my disagreements with others to myself. 15- I may not get what I want, and it’s a small price to pay for keeping the peace. True Somewhat True Somewhat False False PAKISTAN BUSINESS REVIEW JULY 2011 256
Research Assessing the Relationship between Leadership and Conflict Management Styles The rating scale is given to each question which is indicated below: (True=4 points; Somewhat true =3 points; Somewhat false=2 points; False=1 point) Categorization of Questions by Conflict Resolution Strategies Exhibit 2 Question I scored Question I scored Question number this as: number this as: Number Competing 4 9 12 Avoiding 6 10 15 Compromising 2 8 13 Accommodating 3 11 14 Collaborating 1 5 7 I scored this as: Row Total The row with the highest score indicates the most preferred conflict resolution style. Source: http://www.nwlink.com/-docclark/leader/bm/model.html V. Results The hypothesis tested states that the team management supervisor is expected to prefer a collaborating resolution strategy; middle of the road supervisor is expected to adopt a compromising strategy. The task oriented supervisor is expected to adopt a forcing strategy. We hypothesize that senior executives; senior managers and managers in the sample banks in Karachi demonstrate this relationship between conflict resolution and leadership style. There were 57 respondents from the banking sector, 19 were at managerial levels, 19 were at senior managerial levels and the remaining 19 were at top managerial levels in their respective organizations, involving 3 persons (1 top, 1 senior and 1 junior manager) from each bank. 257 PAKISTAN BUSINESS REVIEW JULY 2011
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