PAKISTAN BUSINESS REVIEW - Institute of Business Management

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Assessing the Service Quality of Some Selected Hospitals in Karachi Research KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .873 Bartlett's Test of Sphericity Approx. Chi-Square 1745.409 df 300 Sig. .000 FIGURE 1 PAKISTAN BUSINESS REVIEW JULY 2011 310
Research Assessing the Service Quality of Some Selected Hospitals in Karachi up-to-date and wellmaintained equipment clean and comfortable environment with good directional signs doctors and staff are neat in appearance informative brochures are available privacy is observed during treatment services are provided at appointed time services are carried out right at the first time Doctors and staff are professional and competent system of error free and fast retrieval of documents exists TABLE (C) 1 2 3 4 5 .774 .671 .705 .662 .590 .684 .638 .573 consistency of charges .704 prompt services are given doctors and staff are responsive attitude of doctors and staff instill confidence in patients waiting time does not exceed one hour doctors and staff are courteous and friendly doctors possess wide spectrum of knowledge patients are treated with dignity and respect .617 .515 .636 .772 .574 .623 311 PAKISTAN BUSINESS REVIEW JULY 2011
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PBR ISSN 1561-8706 PAKISTAN BUSINES
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Volume 13 Number 2 July 2011 Editor
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Research Refreshing Incoherence in
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Market Report Business Intelligence
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Volume 13 Number 2 July 2011 INSTRU
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