PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
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Assessing the Service Quality <strong>of</strong> Some Selected Hospitals in Karachi<br />
Research<br />
patients are explained their<br />
medical condition thoroughly<br />
feedback is obtained from<br />
patients<br />
services are available round<br />
the clock<br />
doctors and staff have patients'<br />
best interests at heart<br />
doctors and staff understand<br />
the specific needs <strong>of</strong> patients<br />
hospital has adequate parking<br />
facilities<br />
the location is accessible .541<br />
.778<br />
.803<br />
.792<br />
.807<br />
charges for the services<br />
rendered are affordable<br />
Extraction Method: Principal Component Analysis.<br />
Rotation Method: Varimax with Kaiser Normalization.<br />
a. Rotation converged in 6 iterations.<br />
.810<br />
APPENDIX 3 (SPSS OUTPUT FOR RELIABILITY ANALYSIS)<br />
Tangibility & Pr<strong>of</strong>essionalism<br />
Case Processing Summary<br />
N %<br />
Cases Valid 252 100.0<br />
Excluded a 0 .0<br />
Total 252 100.0<br />
a. Listwise deletion based on all variables in the<br />
procedure.<br />
Reliability Statistics<br />
Cronbach's Alpha N <strong>of</strong> Items<br />
.838 6<br />
<strong>PAKISTAN</strong> <strong>BUSINESS</strong> <strong>REVIEW</strong> JULY 2011<br />
312
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