PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
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Assessing the Service Quality <strong>of</strong> Some Selected Hospitals in Karachi<br />
Research<br />
Th e m odel h a s R squar e <strong>of</strong> 0.691 wi t h<br />
approximately same standard error. Table 4 b gives the<br />
results <strong>of</strong> ANOVA for the model has a relatively greater F-<br />
value as compared with the initially fitted model.<br />
Table 4 (c) indicates the statistical significance <strong>of</strong><br />
the predictors included in the regression model. All the<br />
independent variables that were included in the regression<br />
model have p-values less than 0.05. On the basis <strong>of</strong> the<br />
finding in table 4 (c) we obtain the regression model:<br />
Y (Patients’ satisfaction) = 0.632 + 0.222 (tangibility<br />
&pr<strong>of</strong>essionalism) + 0.343 (reliability & responsiveness) +<br />
0.189 (assurance & empathy) + 0.058 (affordability)<br />
Mo del<br />
Table 4 (c)<br />
C oeffici ents a<br />
Uns tand ardized<br />
Coefficients<br />
B<br />
St d.<br />
Erro r<br />
Stand ardized<br />
Coefficients<br />
B et a<br />
1 (Co nstant ) .63 2 . 139 4.5 58 .0 00<br />
Tang ib ility &<br />
Pr<strong>of</strong>ession alism<br />
Reliabili ty &<br />
Res po nsivenes s<br />
Ass urance &<br />
Em path y<br />
t<br />
Sig.<br />
.22 2 . 047 .23 8 4.7 50 .0 00<br />
.34 3 . 042 .41 7 8.1 93 .0 00<br />
.18 9 . 036 .26 2 5.2 10 .0 00<br />
Afford ab ility .05 8 . 025 .08 9 2.3 40 .0 20<br />
a. Dep en dent Vari able: Patients' Satis factio n<br />
<strong>PAKISTAN</strong> <strong>BUSINESS</strong> <strong>REVIEW</strong> JULY 2011<br />
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