PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
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Research<br />
Assessing the Service Quality <strong>of</strong> Some Selected Hospitals in Karachi<br />
up-to-date and wellmaintained<br />
equipment<br />
clean and comfortable<br />
environment with good<br />
directional signs<br />
doctors and staff are neat in<br />
appearance<br />
informative brochures are<br />
available<br />
privacy is observed during<br />
treatment<br />
services are provided at<br />
appointed time<br />
services are carried out right at<br />
the first time<br />
Doctors and staff are<br />
pr<strong>of</strong>essional and competent<br />
system <strong>of</strong> error free and fast<br />
retrieval <strong>of</strong> documents exists<br />
TABLE (C)<br />
1 2 3 4 5<br />
.774<br />
.671<br />
.705<br />
.662<br />
.590<br />
.684<br />
.638<br />
.573<br />
consistency <strong>of</strong> charges .704<br />
prompt services are given<br />
doctors and staff are<br />
responsive<br />
attitude <strong>of</strong> doctors and staff<br />
instill confidence in patients<br />
waiting time does not exceed<br />
one hour<br />
doctors and staff are courteous<br />
and friendly<br />
doctors possess wide spectrum<br />
<strong>of</strong> knowledge<br />
patients are treated with<br />
dignity and respect<br />
.617<br />
.515<br />
.636<br />
.772<br />
.574<br />
.623<br />
311<br />
<strong>PAKISTAN</strong> <strong>BUSINESS</strong> <strong>REVIEW</strong> JULY 2011
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