PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
PAKISTAN BUSINESS REVIEW - Institute of Business Management
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Research<br />
Assessing the Service Quality <strong>of</strong> Some Selected Hospitals in Karachi<br />
Table-1 (continuation)<br />
D im e nsi on I tem M a x . M in . M ax . M in . M a x . M in.<br />
Empathy<br />
Assurance<br />
Accessibility &<br />
Affordability<br />
do cto r s and<br />
sta f f a r e<br />
c ou r te o us<br />
a nd fr ien d ly<br />
do cto r s<br />
po ss ess w i de<br />
sp e c tr um o f<br />
kn o w le d ge<br />
pa t ie nts a re<br />
tr e a ted w it h<br />
dig n ity a nd<br />
re s p e c t<br />
pa t ie nts a re<br />
e xp la in e d<br />
the ir<br />
m e d ic al<br />
c on d itio n<br />
tho r o ug hl y<br />
fe e d b a c k is<br />
ob ta in e d<br />
fr o m<br />
pa t ie nts<br />
ser vi c es a r e<br />
a va il a ble<br />
ro u nd th e<br />
c lo c k<br />
do cto r s and<br />
sta f f ha v e<br />
pa t ie nts ' be s t<br />
inter es ts a t<br />
he a r t<br />
do cto r s and<br />
sta f f<br />
un de rs ta nd<br />
the s pe c i fic<br />
ne e d s o f<br />
pa t ie nts<br />
ho sp ital h a s<br />
a de q u ate<br />
pa r k in g<br />
fa c il ities<br />
the lo c a tio n<br />
is a c ce ss ib le<br />
c ha r g e s f or<br />
the s e rv ic es<br />
re n d er ed a r e<br />
a ff o r dab le<br />
1.0 8 89 .93 9 4<br />
.87 5 0<br />
1 .1 8 75 1 .6 22 2 2 .1 51 5<br />
1 .5 8 33 2 .0 22 2 2 .4 54 5<br />
1 .06 2 5 1.5 1 11 .87 8 8<br />
.77 0 8 1.0 0 00 .78 7 9<br />
1 .8 1 25 1 .9 11 1 2 .3 33 3<br />
285<br />
<strong>PAKISTAN</strong> <strong>BUSINESS</strong> <strong>REVIEW</strong> JULY 2011
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