PAKISTAN BUSINESS REVIEW - Institute of Business Management

Assessing the Service Quality of Some Selected Hospitals in Karachi
Research
6(a). Services are provided at appointed time.
6. 1 2 3 4 5
6(a). 1 2 3 4 5
strongly disagree
strongly agree
7. Services should be carried out right the first time.
7(a). Services are carried out right the first time.
7. 1 2 3 4 5
7(a). 1 2 3 4 5
strongly disagree
strongly agree
8. Doctors/staff should be professional and competent.
8(a). Doctors/staff are professional and competent.
8. 1 2 3 4 5
8(a). 1 2 3 4 5
strongly disagree
strongly agree
9. The hospital should have the system of error free and fast
retrieval of documents.
9(a). The hospital has the system of error free and fast retrieval
of documents.
9. 1 2 3 4 5
9(a). 1 2 3 4 5
strongly disagree
strongly agree
10. There should be consistency of service charges.
10(a). There is a consistency of service charges.
10. 1 2 3 4 5
10(a). 1 2 3 4 5
strongly disagree
strongly agree
11. Patients should be given prompt services.
11(a). Patients are given prompt services.
11. 1 2 3 4 5
11(a). 1 2 3 4 5
strongly disagree
strongly agree
12. Doctors /staff should be responsive.
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