HP Officejet 6500 (E709) All-in-One Series User Guide - Radio Shack

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Chapter 9 Aligning the printer can help ensure excellent print quality. For more information, see: Align the printer Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: Check the following potential problems, and then clean the printhead. • Check the orange pull tab on the ink cartridges. Make sure they were completely removed. • Make sure all ink cartridges are properly installed. • Make sure you turn off the device properly, by using the Power button. This allows the device to properly protect the printhead. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • Clean the printhead • Print and evaluate a print quality report Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 8: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the printhead • Solution 6: Contact HP support 182 Maintain and troubleshoot
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alerts, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. For more information, see: Check the estimated ink levels Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Print quality troubleshooting 183
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OFFICEJET 6500 User Guide E709
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Copyright information © 2009 Copyr
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Print on both sides (duplexing)....
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Set the copy paper size............
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9 Maintain and troubleshoot Work wi
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Troubleshoot installation issues...
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Regulatory information for wireless
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Chapter 1 (continued) Resource Desc
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Chapter 1 Front view 1 Automatic do
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Chapter 1 Label Name and Descriptio
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Chapter 1 (continued) Description R
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Chapter 2 Selecting the paper siz
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Chapter 2 To change settings from t
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Chapter 2 installed. The HP Solutio
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Chapter 2 NOTE: To make a copy usin
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Chapter 2 (continued) HP Premium Pr
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Chapter 2 Transparencies • Insert
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Chapter 2 (continued) Media size In
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Chapter 2 (continued) Tray Type Wei
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Chapter 2 4. Pull out the extension
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Chapter 2 To print a borderless doc
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3 Print This section contains the f
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Chapter 3 To print automatically on
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4 Scan You can scan originals and s
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Chapter 4 Scan from a TWAIN-complia
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5 Work with memory devices The devi
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Chapter 5 To print camera-selected
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Chapter 5 To turn on Red Eye Remova
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Chapter 6 • Change the fax resolu
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Chapter 6 3. When you hear the dial
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Chapter 6 Send a fax to multiple re
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Chapter 6 The following resolution
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Chapter 6 If you receive a legal-si
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Chapter 6 3. Press the right arrow
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Chapter 6 To set the paper size for
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Chapter 6 Remove numbers from the j
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Chapter 6 Modify Fax to PC or Fax t
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Chapter 6 To set the answer mode to
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Chapter 6 To set the dial type via
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Chapter 6 This section contains the
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Chapter 6 that contains the number
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Chapter 6 By default, the device is
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Chapter 6 To view the fax log from
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7 Copy You can produce high-quality
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Chapter 7 Set the copy paper size Y
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Chapter 7 4. Press until Full Page
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Chapter 7 To collate copies from th
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8 Configure and manage This section
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Chapter 8 (continued) Use this tool
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Chapter 8 Toolbox tabs The Toolbox
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Chapter 8 cookie that stores custom
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Chapter 8 • Clean: Guides you thr
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Chapter 8 help troubleshoot network
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Chapter 8 Set link speed You can ch
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Chapter 8 Countries/regions with a
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Chapter 8 (continued) Other equipme
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Chapter 8 To set up the device with
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Chapter 8 3. Change the Distinctive
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Chapter 8 Figure 8-5 Back view of t
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Chapter 8 4. If your modem software
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Chapter 8 There are two different w
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Chapter 8 Shared voice/fax with com
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Chapter 8 1 Telephone wall jack 2 U
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Chapter 8 5 Answering machine 6 Com
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Chapter 8 NOTE: You will need to pu
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Chapter 8 1 Telephone wall jack 2 U
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Chapter 8 setup experience. However
Page 136 and 137: Chapter 8 Choose the installation o
Page 138 and 139: Chapter 8 groups or when usage is l
Page 140 and 141: Chapter 8 There are two communicati
Page 142 and 143: Chapter 8 Connect the device using
Page 144 and 145: Chapter 8 4. Follow the onscreen in
Page 146 and 147: Chapter 8 4. Restart your computer.
Page 148 and 149: Chapter 9 Information on ink cartri
Page 150 and 151: Chapter 9 3. Press the tab on the f
Page 152 and 153: Chapter 9 Clean the sensor NOTE: Th
Page 154 and 155: Chapter 9 The print carriage moves
Page 156 and 157: Chapter 9 3. In the Print Settings
Page 158 and 159: Chapter 9 NOTE: If you turn off the
Page 160 and 161: Chapter 9 Item Cartridge color 4 Ye
Page 162 and 163: Chapter 9 If the color of any of th
Page 164 and 165: Chapter 9 3. Clean the glass by usi
Page 166 and 167: Chapter 9 To clean the glass strip
Page 168 and 169: Chapter 9 • Power cord and other
Page 170 and 171: Chapter 9 Check the media settings
Page 172 and 173: Chapter 9 Envelopes print incorrect
Page 174 and 175: Chapter 9 If this did not solve the
Page 176 and 177: Chapter 9 Cause: The document was c
Page 178 and 179: Chapter 9 Solution 7: Clear the pap
Page 180 and 181: Chapter 9 Solution 3: Load the stac
Page 182 and 183: Chapter 9 A blank page came out whi
Page 184 and 185: Chapter 9 Solution 1: Make sure you
Page 188 and 189: Chapter 9 Always make sure the pape
Page 190 and 191: Chapter 9 • Solution 3: Check the
Page 192 and 193: Chapter 9 Solution 2: Check the pap
Page 194 and 195: Chapter 9 Solution 3: Print the ima
Page 196 and 197: Chapter 9 Solution 2: Wait while th
Page 198 and 199: Chapter 9 Cause: Many black print q
Page 200 and 201: Chapter 9 Media is not picked up fr
Page 202 and 203: Chapter 9 Copies are blank • Chec
Page 204 and 205: Chapter 9 • Part of the document
Page 206 and 207: Chapter 9 Error messages appear •
Page 208 and 209: Chapter 9 Try these first if you ar
Page 210 and 211: Chapter 9 The "Phone Cord Connected
Page 212 and 213: Chapter 9 The "Dial Tone Detection"
Page 214 and 215: Chapter 9 You might need to connect
Page 216 and 217: Chapter 9 • If the device shares
Page 218 and 219: Chapter 9 Disconnect the answerin
Page 220 and 221: Chapter 9 Cause: The computer selec
Page 222 and 223: Chapter 9 Basic wireless troublesho
Page 224 and 225: Chapter 9 If you are unable to get
Page 226 and 227: Chapter 9 Mac OS X 1. Click System
Page 228 and 229: Chapter 9 Inspect the ends of the
Page 230 and 231: Chapter 9 Check the device to ensur
Page 232 and 233: Chapter 9 b. Locate any jammed medi
Page 234 and 235: Chapter 9 • Fax Memory Full • D
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Chapter 9 5. Remove the printhead b
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Chapter 9 d. Wipe the previously cl
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Chapter 9 HP recommends you have a
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Chapter 9 The cartridge cradle cann
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Chapter 9 Sensor issue Sensor failu
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A HP supplies and accessories This
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B Support and warranty The informat
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Appendix B Ink cartridge warranty i
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Appendix B 5. Obtain the version nu
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Appendix B Placing a call Call HP s
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Appendix B Prepare the device for s
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Appendix B 4. Retain the control-pa
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C Device specifications For media a
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Appendix C Recommended requirements
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Appendix C • Confirmation and act
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D Regulatory information The device
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Appendix D Notice to users in Japan
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Appendix D Notice to users of the C
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Appendix D Exposure to radio freque
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Appendix D All-in-One) . This regul
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Appendix D DECLARATION OF CONFORMIT
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Appendix D Disposal of waste equipm
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Appendix D Third-party licenses Exp
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Appendix D 3. All advertising mater
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Index Symbols/Numerics (ADF) automa
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(parallel phone systems) 123 answer
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(parallel phone systems) 123 shared
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serial phone systems countries/regi
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white bands or stripes, troubleshoo
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HP Officejet 6500 (E709) All-in-One Series User Guide - Radio Shack

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