Refresher Training for Frontline Health Workers in Expanded ... - RHO

Process:
Step 1: 5 minutes
Introduce the session to participants and explain the learning objectives from the
flipchart (#1 informative found in Page 54 of this guide).
Step 2: 10 minutes
Brainstorm with participants on the kinds of things they have been doing to increase
caretakers and communities’ awareness and involvement in immunization activities.
Ask what they know about HEP and CHPI.
Step 3: 25 minutes
Request that participants divide into three groups. Give the situation cards (#1 in
Page 55 of this Facilitators guide) to each group. Each card describes a scenario of
a mother and her child. Ask participants to read the card as a group and put
themselves in the place of the mothers.
Ask each person in the group to think about how they would feel if they were that
mother and to discuss as a group. Ask them what fears they might have for their
child, what they think about immunizations (if they know about them), what reasons
could make mothers believe so and what they would do to change their situation?
(10 minutes)
Ask a reporter from each group to briefly present the discussion (15 minutes). Each
reporter begins by reading out to the plenary the situation card they were given. After
all groups have reported, ask all participants: “What is the importance of
discovering how mothers think and feel about immunizations?”
Step 4: 25 minutes
Facilitators select participants to rehearse a role play (#1 and #2 in this Facilitators
guide Page 56 and 57). Pre-selected participants conduct the role play.
Ask: “How do you think the mother felt in the role play?” “What did you think about
how the health worker communicated to the mother?” “What did you think about
what information the health worker gave the mother?” “Was it helpful?” “How would
you do things differently?”
Conduct role play 2, and hold brief discussion.
Show flipchart with effective communication techniques (#2 Page 58 in this
facilitators guide).
Step 5: 30 minutes
Ask participants to break into groups of three with their neighbors. Ask each group
to discuss and write 3 key messages on a card that a mother needs to know to better
understand immunizations and address any concerns she may have. (5 minutes)
Collect and paste cards on the board and hold a discussion in plenary. (15 minutes).
Then Show participants the pre-prepared flipcharts (#3 Page 58 of this facilitators
guide) listing the 6 key messages a health worker can communicate.
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