Victory University 2012-2013 Academic Catalog

ACCESSING GRADES
Official grade reports from Victory University can be accessed in the student portal of NGL.
Grades are not given out by phone, e‐mail or fax. If no grades appear on the grade report for
the term, it is likely that grades have not yet been posted for the course. Final grades are not
released until all processing of grades is complete. Grades are generally available to students
within three to four days after faculty has submitted grades to the Registrar.
If a student believes that an error in grading was made, he or she should contact the course
instructor for clarification. Students who continue to have questions about grades posted on
their account may then contact their Academic Advisor or the Registrar’s Office at (901)
320‐9730. Students who wish to appeal a grade may do so by following the guidelines and
policies governing the academic grade appeal process as outlined in the Academic Grade
Appeal section.
Students whose employers need evidence of grades for purposes of employee tuition
reimbursement may access grade information in one of two ways:
1. The student can show the appropriate person at the employer’s location the student’s
grades on NGL.
2. If the first method does not suffice for the employer, the student may request a copy of
his/her grade report from the Registrar’s Office to be mailed directly to the employer.
The following information will be needed to request a copy of a grade report:
a. Full name
b. Social Security Number or Student ID Number
c. Birth date
d. Student Address
e. Mailing Address for the grade report.
Requesting a grade report must be done in person; however, a one day processing
period applies in all cases.
ACADEMIC GRIEVANCE AND GRADE APPEALS
Students at Victory University have access to procedures for presenting their concerns and
complaints about academic matters through established academic grievance and grade appeal
procedures.
Academic Grievance
An academic grievance is a formal written complaint about any issues related to the quality or
conduct of educational programs and related administrative and student support services. In
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