2011 Corporate Responsibility Report - JPMorgan Chase

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II DOING OUR PART STRENGTHENING OUR COMMUNITIES, GROWING THE ECONOMY 2011 HIGHLIGHTS At JPMorgan Chase, we believe our place is right at the heart of efforts to solve daunting problems like unemployment, environmental sustainability and access to quality education. In the face of unique challenges, our duty is to go beyond our basic responsibilities and do even more. JPMORGAN CHASE & CO. GROWING THE ECONOMY • Raised capital and provided credit of over $1.8 trillion for our commercial and consumer clients • Earned the position of #1 Small Business Administration lender by volume for the second year in a row, increasing lending more than 52% to over $17 billion • Provided and raised $68 billion of capital and credit for over 1,200 U.S. nonprofit and government entities • Created more than 20,000 jobs across the globe, with 17,000 in the U.S. alone • Launched the Brookings-JPMorgan Chase Global Cities Initiative with a $10 million commitment to help the 100 largest U.S. metropolitan areas become more competitive in the global economy STRENGTHENING OUR COMMUNITIES • Made $1.4 billion in loans and provided nearly $1 billion in equity to build or preserve 19,500 units of affordable housing for low- to moderate-income families in over 80 U.S. cities • Provided more than $350 million in loans and $46 million in donations to Community Development Financial Institutions and other organizations to support affordable housing, schools and healthcare facilities • Donated more than $200 million to nonprofits in our communities and provided nearly 375,000 hours of employee volunteer service through our Good Works program • Donated and provided access to funding in support of hunger relief efforts in underserved communities through partnerships with local charities and organizations, such as the World Bank and USAID HONORING MILITARY AND VETERANS • Established the Office of Military and Veterans Affairs in early 2011 • Launched the 100,000 Jobs Mission along with other major employers with a goal to collectively hire 100,000 veterans by 2020, JPMorgan Chase alone hiring more than 3,000 in 2011 • Opened six Chase Homeownership Centers near military bases specifically dedicated to serving the military and veterans • Committed to award 1,000 mortgage-free homes to deserving veterans and their families over the next four years, with 85 awarded to date
GIVING CONSUMERS NEW TOOLS • Became the first large bank to adopt The Pew Charitable Trust’s model checking account disclosure form that uses everyday words in a consumer-friendly format • Reduced and eliminated a number of checking account fees • Created new ways for consumers to communicate with us about our products and services, including by Twitter • Launched a new online tool that lets customers provide feedback as they go through the mortgage application process • Continued to design new tools that give customers convenient and secure ways to access and manage their money, including Chase QuickDeposit SM and Chase QuickPay SM HELPING HOMEBUYERS AND HOMEOWNERS • Originated over $145 billion in 765,000 mortgages, of which 214,000 were to low- or moderate-income families or in low- to moderateincome communities • Offered 1.2 million mortgage modifications, completing 452,000 since 2009 • Opened 31 new Chase Homeownership Centers, for a total of 82 Centers across the U.S., where customers meet one-onone with trained counselors • Donated or sold at a discount nearly 3,000 distressed properties to nonprofits and municipalities SUPPORTING EDUCATION • Provided more than $4 billion in financing to our clients in the education sector • Donated over $50 million to education programs and organizations, for a total of $230 million over the past five years • Made over $217 million in capital available to highperforming charter schools through our Charter Schools Facilities Fund • Collaborated with select universities, providing expertise and financial resources to give students hands-on training in the fields of finance and technology • Led The King Center Imaging Project, a digitization effort to preserve and make publicly available more than 200,000 documents from the civil rights movement PROMOTING ENVIRONMENTAL SUSTAINABILITY • Helped finance more than $5.9 billion in transactions involving clean-tech and sustainable businesses, products and services • Provided and arranged for tax equity investments supporting development of more than 1,400 megawatts of wind, solar and geothermal energy capacity • Renovated our 1.3 millionsquare-foot global headquarters in New York City to earn LEED® Platinum certification from the U.S. Green Building Council, making it the world’s largest renovation project to achieve Platinum certification • Put more than 26,000 metric tons of paper back into the commodity markets for recycling in 2011 through our Global Secure Shred Disposal Program 2011 CORPORATE RESPONSIBILITY REPORT 1
Page 1: 2011 CORPORATE RESPONSIBILITY REPOR
Page 5 and 6: JPMorgan Chase has always taken res
Page 7 and 8: TABLE OF CONTENTS Growing The Econo
Page 9 and 10: GROWING THE ECONOMY “Through the
Page 11 and 12: In Tyler, Texas, Mentoring Minds, a
Page 13 and 14: where the recession took an outsize
Page 15 and 16: education courses, adult literacy o
Page 17 and 18: “Today, there are 2.7 million imm
Page 19 and 20: STRENGTHENING OUR COMMUNITIES “We
Page 21 and 22: With $14 million in financing, we h
Page 23 and 24: STRENGTHENING FOOD SECURITY Produce
Page 25 and 26: to deliver solutions to underserved
Page 27 and 28: TRANS4M Boyle Heights - Los Angeles
Page 29 and 30: IN 2011, THE CORPORATE CHALLENGE SE
Page 31 and 32: HONORING OUR MILITARY AND VETERANS
Page 33 and 34: to every military applicant within
Page 35 and 36: COLLABORATION AND PHILANTHROPY We a
Page 37 and 38: “JPMorgan Chase provides valuable
Page 39 and 40: GIVING CONSUMERS NEW TOOLS “We wa
Page 41 and 42: − Chase customers can send money
Page 43 and 44: HELPING HOMEBUYERS AND HOMEOWNERS
Page 45 and 46: modification, we offer borrowers al
Page 47 and 48: an integral part of the 2012 Super
Page 49 and 50: SUPPORTING EDUCATION “JPMorgan Ch
Page 51 and 52: purchasing a building to renovate o
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universities participating in the I
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GIVING TO GLOBAL EDUCATION The JPMo
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VOLUNTEERISM IN MENTORING, TUTORING
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PROMOTING ENVIRONMENTAL SUSTAINABIL
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PUBLIC RESPONSIBILTY COMMITTEE OF T
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the suitability of the assets and c
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that sources sustainably and whose
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GREENHOUSE GAS EMISSIONS Scope 1 Di
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HELPING OUR PEOPLE SUCCEED “We be
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including newly hired employees. We
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ongoing efforts to strengthen the f
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We actively recruit a diverse slate
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over the next two years as part of
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GOVERNANCE, ETHICS, AND ENGAGEMENT
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CODE OF ETHICS FOR FINANCE PROFESSI
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development, revitalization of low-
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Profile Disclosure REPORT PARAMETER
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l EC1 Profile Disclosure ECONOMIC D
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l EN12 Description of significant i
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Training and Education l LA10 Avera
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Profile Disclosure l SO1 SOCIETY De
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Profile Disclosure FINANCIAL SERVIC
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ABOUT JPMORGAN CHASE & CO. JPMorgan
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Copyright © 2012 JPMorgan Chase &
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