2011 Corporate Responsibility Report - JPMorgan Chase

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4 ABOUT JPMORGAN CHASE’S 2011 CORPORATE RESPONSIBILITY REPORT In this report, we provide an overview of the corporate responsibility activities and nonfinancial performance of JPMorgan Chase, including all of its holdings, lines of business and operations. The report covers a wide range of the economic, environmental and social activities and issues that we believe are most important to our stakeholders. We suggest to our readers that they review this report alongside the 2011 JPMorgan Chase & Co. Annual Report, where we provide additional information on our business activities and financial performance. In determining the content of this report, the Office of Corporate Responsibility performed an inventory of activities, policies and procedures across our lines of business. Members of the Office of Corporate Responsibility expanded on the content with input from our business partners who interact with key stakeholders on a regular basis. We also looked to the firm’s strategies and priorities as well as the requirements set forth in the Global Reporting Initiative (GRI) G3.1 Guidelines. We believe that the report presents a balanced and accurate representation of our activities, programs and policies on key economic, social and environmental topics. As we note throughout the report, many of our policies and practices go beyond what is legally required and are driven by our business strategy, values and culture. We encourage our stakeholders to provide feedback (corporate.responsibility@jpmchase.com) so that we can continue to improve our reporting in the future. We are self-declaring a Global Reporting Index (GRI) G3.1 Application Level of B for this report. The guidelines provide a universally applicable framework for sustainability disclosure. More information on the GRI G3.1 is available on the GRI website at www.globalreporting.org. This report covers January 1, 2011 through December 31, 2011 unless otherwise noted. More detailed and current information on our corporate responsibility is available on our website at www.jpmorganchase.com and in our 2011 Annual Report and 2012 Proxy Statement. Our last report was published in the spring of 2011, covering the period January 1, 2010 through December 31, 2010. This information may not be copied, used or distributed without prior written approval from JPMorgan Chase & Co. ©2012 JPMorgan Chase & Co. All rights reserved. JPMORGAN CHASE & CO.
TABLE OF CONTENTS Growing The Economy ............................ 6 Lending to Small Businesses ...................................8 Helping Our Clients Grow ..........................................10 Growing Our Own Company ....................................12 Support for Job Training ............................................12 Global Cities Initiative ..................................................14 Volunteerism In Job Training ....................................15 Strengthening Our Communities ........... 16 Building & Preserving Affordable Housing ........18 Bringing Healthcare to The Underserved ..........20 Strengthening Food Security ...................................21 Investing with Impact ...................................................22 Giving to Our Communities ......................................24 Community Volunteerism ..........................................27 Honoring Our Military And Veterans ..... 28 Jobs for Our Veterans ..................................................30 Military and Veteran Homeownership ..................31 Education and Training ...............................................32 Collaboration and Philanthropy ..............................33 Chase Military Financial Services and Products .34 Volunteering for Military and Veterans ................35 Giving Consumers New Tools ................. 36 Fine Language, Not Fine Print .................................37 Better, Faster, Safer, Easier Access ........................38 Fewer and Smaller Fees ..............................................39 More Ways for Customers to Tell Us What They Think ............................................................39 Helping Homebuyers And Homeowners ..40 Origination .......................................................................41 Helping Struggling Homeowners ..........................42 Helping Neighborhoods Recover ...........................43 Giving to Support Housing ........................................44 Housing Volunteerism ..................................................45 Supporting Education .............................. 46 Supporting Education Organizations .................... 47 Innovative Financing for Charter Schools ........48 University Collaboration .............................................50 The King Center Imaging Project ...........................52 Giving to Global Education .......................................53 Volunteerism in Mentoring, Tutoring and Reading ......................................................................55 Promoting Environmental Sustainability ...56 Environmental and Social Risk Management ..... 57 Financing Sustainable Solutions .............................62 Walking the Walk: Greening Our Operations ........ 63 Green Volunteerism ......................................................65 Helping Our People Succeed .................. 66 Helping Our Employees Be Healthy......................67 Saving for the Future ...................................................68 Helping Working Families .........................................69 Retaining Internal Talent .............................................69 Promoting Diversity .....................................................70 Awards ................................................................................74 Employee Volunteerism ..............................................74 Governance, Ethics And Engagement ... 76 Board of Directors .........................................................77 Code of Conduct ............................................................77 Code of Ethics for Finance Professionals ........79 Environment and Human Rights ............................79 Political Activities and Engagement with Policymakers ..........................................................79 Engagement with Stakeholders ..............................80 Global Reporting Initiative Index ........... A-1 About JPMorgan Chase & Co. .................A-14 Contact Information ............................... A-15 2011 CORPORATE RESPONSIBILITY REPORT 5
Page 1 and 2: 2011 CORPORATE RESPONSIBILITY REPOR
Page 3 and 4: GIVING CONSUMERS NEW TOOLS • Beca
Page 5: JPMorgan Chase has always taken res
Page 9 and 10: GROWING THE ECONOMY “Through the
Page 11 and 12: In Tyler, Texas, Mentoring Minds, a
Page 13 and 14: where the recession took an outsize
Page 15 and 16: education courses, adult literacy o
Page 17 and 18: “Today, there are 2.7 million imm
Page 19 and 20: STRENGTHENING OUR COMMUNITIES “We
Page 21 and 22: With $14 million in financing, we h
Page 23 and 24: STRENGTHENING FOOD SECURITY Produce
Page 25 and 26: to deliver solutions to underserved
Page 27 and 28: TRANS4M Boyle Heights - Los Angeles
Page 29 and 30: IN 2011, THE CORPORATE CHALLENGE SE
Page 31 and 32: HONORING OUR MILITARY AND VETERANS
Page 33 and 34: to every military applicant within
Page 35 and 36: COLLABORATION AND PHILANTHROPY We a
Page 37 and 38: “JPMorgan Chase provides valuable
Page 39 and 40: GIVING CONSUMERS NEW TOOLS “We wa
Page 41 and 42: − Chase customers can send money
Page 43 and 44: HELPING HOMEBUYERS AND HOMEOWNERS
Page 45 and 46: modification, we offer borrowers al
Page 47 and 48: an integral part of the 2012 Super
Page 49 and 50: SUPPORTING EDUCATION “JPMorgan Ch
Page 51 and 52: purchasing a building to renovate o
Page 53 and 54: universities participating in the I
Page 55 and 56: GIVING TO GLOBAL EDUCATION The JPMo
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VOLUNTEERISM IN MENTORING, TUTORING
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PROMOTING ENVIRONMENTAL SUSTAINABIL
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PUBLIC RESPONSIBILTY COMMITTEE OF T
Page 63 and 64:
the suitability of the assets and c
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that sources sustainably and whose
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GREENHOUSE GAS EMISSIONS Scope 1 Di
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HELPING OUR PEOPLE SUCCEED “We be
Page 71 and 72:
including newly hired employees. We
Page 73 and 74:
ongoing efforts to strengthen the f
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We actively recruit a diverse slate
Page 77 and 78:
over the next two years as part of
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GOVERNANCE, ETHICS, AND ENGAGEMENT
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CODE OF ETHICS FOR FINANCE PROFESSI
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development, revitalization of low-
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Profile Disclosure REPORT PARAMETER
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l EC1 Profile Disclosure ECONOMIC D
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l EN12 Description of significant i
Page 91 and 92:
Training and Education l LA10 Avera
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Profile Disclosure l SO1 SOCIETY De
Page 95 and 96:
Profile Disclosure FINANCIAL SERVIC
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ABOUT JPMORGAN CHASE & CO. JPMorgan
Page 99 and 100:
Copyright © 2012 JPMorgan Chase &
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2011 Corporate Responsibility Report - JPMorgan Chase

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