2011 Corporate Responsibility Report - JPMorgan Chase

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80 ENGAGEMENT WITH STAKEHOLDERS We recognize the importance of communications with a wide range of stakeholders, including shareholders, employees, community groups and others — both so they understand our performance and strategy, and so we can hear their feedback and ideas. Shareholders We reach out to shareholders in many different ways, including quarterly earnings presentations, SEC filings, web communication and investor meetings. In addition, we engage major institutional shareholders as part of a semiannual outreach program to invite comments on governance matters, executive compensation and shareholder proposals. We meet throughout the year with additional shareholders and organizations interested in our practices. Employees Our Open Communication Policy is based on the premise that open, direct communication between managers and employees at JPMorgan Chase is essential to a positive and productive work environment for all, and we give employees multiple ways to raise issues or concerns within the organization. (See also the description of our Code JPMORGAN CHASE & CO. of Conduct above.) We maintain a link on our corporate and line of business intranet pages where employees can submit suggestions, and we specifically encourage ideas for improving our business processes and workplace environment. In addition, we recently launched “What Do You Think?” a survey tool on our intranet that allows employees to rate a variety of consumer products and internal services. We also engage employees through town hall and small group meetings, line of business and corporate blogs, and through INK, our monthly employee newsletter, which is made available to all employees globally. We conduct a firm-wide Employee Opinion Survey approximately every two years and are scheduled to conduct one in May 2012. The Survey is one of the most important ways for employees to provide feedback on areas such as leadership and management, culture, talent management and mobility, and diversity. Communities JPMorgan Chase has established regional Community Advisory Boards (CAB) whose members include community leaders of not-for-profit organizations in our major markets. We currently have more than 110 leaders serving on CABs in Chicago, Columbus, Delaware, Florida, Houston, Los Angeles, New York/New Jersey Metro, Phoenix, San Francisco and Seattle. These groups meet with our senior market leadership in each market twice a year, and we consult individually with CAB members over the course of the year as issues arise. CAB members provide valuable insight on local community development needs, offer feedback on local initiatives and serve as partners in the community. CAB discussions have also led us to identify important opportunities to serve our communities. In 2011, CAB discussions focused on community development lending, investing and philanthropy; neighborhood stabilization; small business lending; education as a catalyst for community development; and the impact of cutbacks in government funding on community development. We also consult regularly with community stakeholders in cities where we do not have CABs so that we can hear from them about the issues in their communities and how we can better focus our efforts. In addition, we engage with a number of community development partners whose programs and policies are designed to strengthen low- to moderate-income communities. Those groups broadly include: − Community development not-forprofits and/or coalitions with a focus on affordable housing, economic
development, revitalization of low- to moderate-income communities, and community development services − Community development corporations and Community Development Financial Institutions − Public policy advocacy groups that serve the interests of low- to moderateincome communities − Socially conscious investors 1 Board composition as of the 2012 Annual Shareholders Meeting. 2011 CORPORATE RESPONSIBILITY REPORT 81
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2011 CORPORATE RESPONSIBILITY REPOR
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GIVING CONSUMERS NEW TOOLS • Beca
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JPMorgan Chase has always taken res
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TABLE OF CONTENTS Growing The Econo
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GROWING THE ECONOMY “Through the
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In Tyler, Texas, Mentoring Minds, a
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where the recession took an outsize
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education courses, adult literacy o
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“Today, there are 2.7 million imm
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STRENGTHENING OUR COMMUNITIES “We
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With $14 million in financing, we h
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STRENGTHENING FOOD SECURITY Produce
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to deliver solutions to underserved
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TRANS4M Boyle Heights - Los Angeles
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IN 2011, THE CORPORATE CHALLENGE SE
Page 31 and 32: HONORING OUR MILITARY AND VETERANS
Page 33 and 34: to every military applicant within
Page 35 and 36: COLLABORATION AND PHILANTHROPY We a
Page 37 and 38: “JPMorgan Chase provides valuable
Page 39 and 40: GIVING CONSUMERS NEW TOOLS “We wa
Page 41 and 42: − Chase customers can send money
Page 43 and 44: HELPING HOMEBUYERS AND HOMEOWNERS
Page 45 and 46: modification, we offer borrowers al
Page 47 and 48: an integral part of the 2012 Super
Page 49 and 50: SUPPORTING EDUCATION “JPMorgan Ch
Page 51 and 52: purchasing a building to renovate o
Page 53 and 54: universities participating in the I
Page 55 and 56: GIVING TO GLOBAL EDUCATION The JPMo
Page 57 and 58: VOLUNTEERISM IN MENTORING, TUTORING
Page 59 and 60: PROMOTING ENVIRONMENTAL SUSTAINABIL
Page 61 and 62: PUBLIC RESPONSIBILTY COMMITTEE OF T
Page 63 and 64: the suitability of the assets and c
Page 65 and 66: that sources sustainably and whose
Page 67 and 68: GREENHOUSE GAS EMISSIONS Scope 1 Di
Page 69 and 70: HELPING OUR PEOPLE SUCCEED “We be
Page 71 and 72: including newly hired employees. We
Page 73 and 74: ongoing efforts to strengthen the f
Page 75 and 76: We actively recruit a diverse slate
Page 77 and 78: over the next two years as part of
Page 79 and 80: GOVERNANCE, ETHICS, AND ENGAGEMENT
Page 81: CODE OF ETHICS FOR FINANCE PROFESSI
Page 85 and 86: Profile Disclosure REPORT PARAMETER
Page 87 and 88: l EC1 Profile Disclosure ECONOMIC D
Page 89 and 90: l EN12 Description of significant i
Page 91 and 92: Training and Education l LA10 Avera
Page 93 and 94: Profile Disclosure l SO1 SOCIETY De
Page 95 and 96: Profile Disclosure FINANCIAL SERVIC
Page 97 and 98: ABOUT JPMORGAN CHASE & CO. JPMorgan
Page 99 and 100: Copyright © 2012 JPMorgan Chase &
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2011 Corporate Responsibility Report - JPMorgan Chase

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