2011 Corporate Responsibility Report - JPMorgan Chase

80
ENGAGEMENT WITH
STAKEHOLDERS
We recognize the importance of
communications with a wide range of
stakeholders, including shareholders,
employees, community groups and
others — both so they understand our
performance and strategy, and so we can
hear their feedback and ideas.
Shareholders
We reach out to shareholders in many
different ways, including quarterly
earnings presentations, SEC filings, web
communication and investor meetings. In
addition, we engage major institutional
shareholders as part of a semiannual
outreach program to invite comments
on governance matters, executive
compensation and shareholder proposals.
We meet throughout the year with
additional shareholders and organizations
interested in our practices.
Employees
Our Open Communication Policy is
based on the premise that open, direct
communication between managers
and employees at JPMorgan Chase is
essential to a positive and productive
work environment for all, and we give
employees multiple ways to raise issues
or concerns within the organization.
(See also the description of our Code
JPMORGAN CHASE & CO.
of Conduct above.) We maintain a link
on our corporate and line of business
intranet pages where employees can
submit suggestions, and we specifically
encourage ideas for improving our
business processes and workplace
environment. In addition, we recently
launched “What Do You Think?” a survey
tool on our intranet that allows employees
to rate a variety of consumer products
and internal services. We also engage
employees through town hall and small
group meetings, line of business and
corporate blogs, and through INK, our
monthly employee newsletter, which is
made available to all employees globally.
We conduct a firm-wide Employee Opinion
Survey approximately every two years
and are scheduled to conduct one in
May 2012. The Survey is one of the most
important ways for employees to provide
feedback on areas such as leadership and
management, culture, talent management
and mobility, and diversity.
Communities
JPMorgan Chase has established regional
Community Advisory Boards (CAB)
whose members include community
leaders of not-for-profit organizations
in our major markets. We currently have
more than 110 leaders serving on CABs
in Chicago, Columbus, Delaware, Florida,
Houston, Los Angeles, New York/New
Jersey Metro, Phoenix, San Francisco
and Seattle. These groups meet with
our senior market leadership in each
market twice a year, and we consult
individually with CAB members over the
course of the year as issues arise. CAB
members provide valuable insight on
local community development needs,
offer feedback on local initiatives and
serve as partners in the community. CAB
discussions have also led us to identify
important opportunities to serve our
communities. In 2011, CAB discussions
focused on community development
lending, investing and philanthropy;
neighborhood stabilization; small business
lending; education as a catalyst for
community development; and the impact
of cutbacks in government funding on
community development.
We also consult regularly with community
stakeholders in cities where we do not have
CABs so that we can hear from them about
the issues in their communities and how we
can better focus our efforts.
In addition, we engage with a number of
community development partners whose
programs and policies are designed to
strengthen low- to moderate-income
communities. Those groups broadly include:
− Community development not-forprofits
and/or coalitions with a focus
on affordable housing, economic