2011 Corporate Responsibility Report - JPMorgan Chase
2011 Corporate Responsibility Report - JPMorgan Chase
2011 Corporate Responsibility Report - JPMorgan Chase
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TABLE OF CONTENTS<br />
Growing The Economy ............................ 6<br />
Lending to Small Businesses ...................................8<br />
Helping Our Clients Grow ..........................................10<br />
Growing Our Own Company ....................................12<br />
Support for Job Training ............................................12<br />
Global Cities Initiative ..................................................14<br />
Volunteerism In Job Training ....................................15<br />
Strengthening Our Communities ........... 16<br />
Building & Preserving Affordable Housing ........18<br />
Bringing Healthcare to The Underserved ..........20<br />
Strengthening Food Security ...................................21<br />
Investing with Impact ...................................................22<br />
Giving to Our Communities ......................................24<br />
Community Volunteerism ..........................................27<br />
Honoring Our Military And Veterans ..... 28<br />
Jobs for Our Veterans ..................................................30<br />
Military and Veteran Homeownership ..................31<br />
Education and Training ...............................................32<br />
Collaboration and Philanthropy ..............................33<br />
<strong>Chase</strong> Military Financial Services and Products .34<br />
Volunteering for Military and Veterans ................35<br />
Giving Consumers New Tools ................. 36<br />
Fine Language, Not Fine Print .................................37<br />
Better, Faster, Safer, Easier Access ........................38<br />
Fewer and Smaller Fees ..............................................39<br />
More Ways for Customers to Tell Us<br />
What They Think ............................................................39<br />
Helping Homebuyers And Homeowners ..40<br />
Origination .......................................................................41<br />
Helping Struggling Homeowners ..........................42<br />
Helping Neighborhoods Recover ...........................43<br />
Giving to Support Housing ........................................44<br />
Housing Volunteerism ..................................................45<br />
Supporting Education .............................. 46<br />
Supporting Education Organizations .................... 47<br />
Innovative Financing for Charter Schools ........48<br />
University Collaboration .............................................50<br />
The King Center Imaging Project ...........................52<br />
Giving to Global Education .......................................53<br />
Volunteerism in Mentoring, Tutoring<br />
and Reading ......................................................................55<br />
Promoting Environmental Sustainability ...56<br />
Environmental and Social Risk Management ..... 57<br />
Financing Sustainable Solutions .............................62<br />
Walking the Walk: Greening Our Operations ........ 63<br />
Green Volunteerism ......................................................65<br />
Helping Our People Succeed .................. 66<br />
Helping Our Employees Be Healthy......................67<br />
Saving for the Future ...................................................68<br />
Helping Working Families .........................................69<br />
Retaining Internal Talent .............................................69<br />
Promoting Diversity .....................................................70<br />
Awards ................................................................................74<br />
Employee Volunteerism ..............................................74<br />
Governance, Ethics And Engagement ... 76<br />
Board of Directors .........................................................77<br />
Code of Conduct ............................................................77<br />
Code of Ethics for Finance Professionals ........79<br />
Environment and Human Rights ............................79<br />
Political Activities and Engagement<br />
with Policymakers ..........................................................79<br />
Engagement with Stakeholders ..............................80<br />
Global <strong>Report</strong>ing Initiative Index ........... A-1<br />
About <strong>JPMorgan</strong> <strong>Chase</strong> & Co. .................A-14<br />
Contact Information ............................... A-15<br />
<strong>2011</strong> CORPORATE RESPONSIBILITY REPORT 5