2011 Corporate Responsibility Report - JPMorgan Chase

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A-13 GLOBAL REPORTING INITIATIVE INDEX Community FS13 Access points in low-populated or economically disadvantaged areas by type FS14 Initiatives to improve access to financial services for disadvantaged people Product and Service Labeling JPMORGAN CHASE & CO. Helping Homebuyers and Homeowners Our Commitment to Fair Lendingn Helping Homebuyers and Homeowners 2011 Annual Report Our Commitment to Fair Lendingn FS16 Initiatives to enhance financial literacy by type of beneficiary Giving Consumers New Tools Helping Homebuyers and Homeowners Supporting Education
ABOUT JPMORGAN CHASE & CO. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. For complete financial and organizational information, please refer to our 2011 Annual Report. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. Financial highlights As of or for the year ended December 31 (in millions, except headcount) REPORTED BASIS 2011 2010 Total net revenue 97,234 102,694 Total noninterest expense 62,911 61,196 Pre-provision profit 34,323 41,498 Provision for credit losses 7,574 16,639 Net income 18,976 17,370 HEADCOUNT 260,157 239,831 The U.S. consumer and commercial banking businesses serve customers under the Chase brand. The consumer businesses include: Branch, ATM, Telephone and Online Banking Retail Checking Credit Cards Small Business Home Finance and Home Equity Loans Auto Finance Education Finance Retirement & Investing The commercial banking businesses include: Middle Market Corporate Client Banking Commercial Real Estate Business Credit Equipment Finance Commercial Term Lending Community Development Banking J.P. Morgan clients include the world’s most prominent corporations, governments, wealthy individuals and institutional investors. These businesses use the J.P. Morgan brand: Investment Bank Asset Management Treasury Services Worldwide Securities Services Private Banking Private Client Services One Equity Partners 2011 CORPORATE RESPONSIBILITY REPORT A-14
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2011 CORPORATE RESPONSIBILITY REPOR
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GIVING CONSUMERS NEW TOOLS • Beca
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JPMorgan Chase has always taken res
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TABLE OF CONTENTS Growing The Econo
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GROWING THE ECONOMY “Through the
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In Tyler, Texas, Mentoring Minds, a
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where the recession took an outsize
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education courses, adult literacy o
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“Today, there are 2.7 million imm
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STRENGTHENING OUR COMMUNITIES “We
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With $14 million in financing, we h
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STRENGTHENING FOOD SECURITY Produce
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to deliver solutions to underserved
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TRANS4M Boyle Heights - Los Angeles
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IN 2011, THE CORPORATE CHALLENGE SE
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HONORING OUR MILITARY AND VETERANS
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to every military applicant within
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COLLABORATION AND PHILANTHROPY We a
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“JPMorgan Chase provides valuable
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GIVING CONSUMERS NEW TOOLS “We wa
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− Chase customers can send money
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HELPING HOMEBUYERS AND HOMEOWNERS
Page 45 and 46: modification, we offer borrowers al
Page 47 and 48: an integral part of the 2012 Super
Page 49 and 50: SUPPORTING EDUCATION “JPMorgan Ch
Page 51 and 52: purchasing a building to renovate o
Page 53 and 54: universities participating in the I
Page 55 and 56: GIVING TO GLOBAL EDUCATION The JPMo
Page 57 and 58: VOLUNTEERISM IN MENTORING, TUTORING
Page 59 and 60: PROMOTING ENVIRONMENTAL SUSTAINABIL
Page 61 and 62: PUBLIC RESPONSIBILTY COMMITTEE OF T
Page 63 and 64: the suitability of the assets and c
Page 65 and 66: that sources sustainably and whose
Page 67 and 68: GREENHOUSE GAS EMISSIONS Scope 1 Di
Page 69 and 70: HELPING OUR PEOPLE SUCCEED “We be
Page 71 and 72: including newly hired employees. We
Page 73 and 74: ongoing efforts to strengthen the f
Page 75 and 76: We actively recruit a diverse slate
Page 77 and 78: over the next two years as part of
Page 79 and 80: GOVERNANCE, ETHICS, AND ENGAGEMENT
Page 81 and 82: CODE OF ETHICS FOR FINANCE PROFESSI
Page 83 and 84: development, revitalization of low-
Page 85 and 86: Profile Disclosure REPORT PARAMETER
Page 87 and 88: l EC1 Profile Disclosure ECONOMIC D
Page 89 and 90: l EN12 Description of significant i
Page 91 and 92: Training and Education l LA10 Avera
Page 93 and 94: Profile Disclosure l SO1 SOCIETY De
Page 95: Profile Disclosure FINANCIAL SERVIC
Page 99 and 100: Copyright © 2012 JPMorgan Chase &
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2011 Corporate Responsibility Report - JPMorgan Chase

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