2011 Corporate Responsibility Report - JPMorgan Chase

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A-11 GLOBAL REPORTING INITIATIVE INDEX l PR1 Profile Disclosure JPMORGAN CHASE & CO. PRODUCT RESPONSIBILITY Description Location Disclosure on Management Approach Disclosure on the management approach with reference to the following product responsibility aspects: customer health and safety, product and service labeling, marketing communications, customer privacy and compliance. PRODUCT RESPONSIBILITY PERFORMANCE INDICATORS Customer Health and Safety PR2 l PR3 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes Product and Service Labeling PR4 l PR6 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction Marketing Communications PR7 l PR9 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes Customer Privacy 2011 Annual Report Chase Privacy Noticen J.P. Morgan Privacy & Security Statementu Not applicable to our operations Not applicable to our operations Not reported Not reported 2011 Annual Report Giving Consumers New Tools Helping Homebuyers and Homeowners Not reported Not reported PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Not reported Compliance Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Not reported
Profile Disclosure FINANCIAL SERVICES SECTOR SUPPLEMENT Description Location Disclosure on Management Approach FS1 Policies with specific environmental and social components applied to business lines Promoting Environmental Sustainability FS2 Procedures for assessing and screening environmental and social risks in business lines Promoting Environmental Sustainability FS3 FS4 Processes for monitoring clients' implementation of and compliance with environmental and social requirements included in agreements or transactions Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines Promoting Environmental Sustainability Promoting Environmental Sustainability FS5 Interactions with clients/investees/business partners regarding environmental and social risks and opportunities Promoting Environmental Sustainability FS15 Disclosure on management approach with respect to product responsibility: Policies for the fair design and sale of financial products and services Product Portfolio Our Commitment to Fair Lendingn FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/SME/large) and by sector 2011 Annual Report FS7 FS8 Audit Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose FS9 Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures Not reported Active Ownership FS10 Percentage and number of companies held in the institution's portfolio with which the reporting organization has interacted on environmental or social issues Growing the Economy Strengthening Our Communities Helping Homebuyers and Homeowners Supporting Education Promoting Environmental Sustainability Not reported FS11 Percentage of assets subject to positive and negative environmental or social screening Not reported FS12 Voting polic(ies) applied to environmental or social issues for shares over which the reporting organization holds the right to vote shares or advises on voting Not reported 2011 CORPORATE RESPONSIBILITY REPORT A-12
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2011 CORPORATE RESPONSIBILITY REPOR
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GIVING CONSUMERS NEW TOOLS • Beca
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JPMorgan Chase has always taken res
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TABLE OF CONTENTS Growing The Econo
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GROWING THE ECONOMY “Through the
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In Tyler, Texas, Mentoring Minds, a
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where the recession took an outsize
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education courses, adult literacy o
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“Today, there are 2.7 million imm
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STRENGTHENING OUR COMMUNITIES “We
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With $14 million in financing, we h
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STRENGTHENING FOOD SECURITY Produce
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to deliver solutions to underserved
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TRANS4M Boyle Heights - Los Angeles
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IN 2011, THE CORPORATE CHALLENGE SE
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HONORING OUR MILITARY AND VETERANS
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to every military applicant within
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COLLABORATION AND PHILANTHROPY We a
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“JPMorgan Chase provides valuable
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GIVING CONSUMERS NEW TOOLS “We wa
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− Chase customers can send money
Page 43 and 44: HELPING HOMEBUYERS AND HOMEOWNERS
Page 45 and 46: modification, we offer borrowers al
Page 47 and 48: an integral part of the 2012 Super
Page 49 and 50: SUPPORTING EDUCATION “JPMorgan Ch
Page 51 and 52: purchasing a building to renovate o
Page 53 and 54: universities participating in the I
Page 55 and 56: GIVING TO GLOBAL EDUCATION The JPMo
Page 57 and 58: VOLUNTEERISM IN MENTORING, TUTORING
Page 59 and 60: PROMOTING ENVIRONMENTAL SUSTAINABIL
Page 61 and 62: PUBLIC RESPONSIBILTY COMMITTEE OF T
Page 63 and 64: the suitability of the assets and c
Page 65 and 66: that sources sustainably and whose
Page 67 and 68: GREENHOUSE GAS EMISSIONS Scope 1 Di
Page 69 and 70: HELPING OUR PEOPLE SUCCEED “We be
Page 71 and 72: including newly hired employees. We
Page 73 and 74: ongoing efforts to strengthen the f
Page 75 and 76: We actively recruit a diverse slate
Page 77 and 78: over the next two years as part of
Page 79 and 80: GOVERNANCE, ETHICS, AND ENGAGEMENT
Page 81 and 82: CODE OF ETHICS FOR FINANCE PROFESSI
Page 83 and 84: development, revitalization of low-
Page 85 and 86: Profile Disclosure REPORT PARAMETER
Page 87 and 88: l EC1 Profile Disclosure ECONOMIC D
Page 89 and 90: l EN12 Description of significant i
Page 91 and 92: Training and Education l LA10 Avera
Page 93: Profile Disclosure l SO1 SOCIETY De
Page 97 and 98: ABOUT JPMORGAN CHASE & CO. JPMorgan
Page 99 and 100: Copyright © 2012 JPMorgan Chase &
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2011 Corporate Responsibility Report - JPMorgan Chase

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