UNIVERGE UC700 - NEC Corporation of America
UNIVERGE UC700 - NEC Corporation of America
UNIVERGE UC700 - NEC Corporation of America
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Configuring OW5000/<strong>UC700</strong> to Support ACD Integration 5-3<br />
ACD Settings Configuration<br />
Selecting ACD Settings from the ACD Server Management dialog<br />
(Figure 5-1) displays an ACD Settings dialog (Figure 5-3).<br />
Figure 5-3 ACD Settings dialog<br />
Step 1<br />
Enter the IP Address in the OWAgentService IP Address text box.<br />
If the OWAgentService is on the same server, this field should be left blank.<br />
NOTE<br />
Step 2<br />
Select Apply to save the changes or Cancel to exit the dialog box<br />
without saving the changes.<br />
To ensure proper ACD integration, the following options should be enabled<br />
(checked) in the System Data screen <strong>of</strong> the ACD MAT commands:<br />
IMPORTANT<br />
- Infolink with Call ID<br />
- Infolink with Split Information<br />
- Expanded Infolink with Call ID<br />
Also choose the Iq rather than the IQ for the Incoming Call Msg field in the same<br />
screen. See Figure 5-4 .<br />
UCE Desktop Client/Agent (<strong>UNIVERGE</strong> <strong>UC700</strong>) Installation Guide - Revision 4.01
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