UNIVERGE UC700 - NEC Corporation of America
UNIVERGE UC700 - NEC Corporation of America
UNIVERGE UC700 - NEC Corporation of America
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Configuring OW5000/<strong>UC700</strong> to Support ACD Integration 5-9<br />
Figure 5-11 ACD Configuration—Main Menu<br />
ACD Break Modes Configuration<br />
ACD supports nine break modes, numbered one through nine. A<br />
descriptive name can be assigned to each break mode so an agent<br />
doesn’t need to know the meaning <strong>of</strong> each break mode number. The<br />
names are stored in the database allowing the <strong>UC700</strong> client program to<br />
read them for display. The name assigned to each mode can be up to 32<br />
characters in length.<br />
Follow the steps below to configure ACD Break Modes.<br />
Step 1<br />
Select ACD Break Modes from the ACD Configuration—Main Menu<br />
(Figure 5-11). An ACD Break Modes dialog displays (Figure 5-12).<br />
Figure 5-12 ACD Break Modes dialog<br />
<strong>UC700</strong> does not use the Set Default option seen in Figure 5-12.<br />
NOTE<br />
UCE Desktop Client/Agent (<strong>UNIVERGE</strong> <strong>UC700</strong>) Installation Guide - Revision 4.01
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