UNIVERGE UC700 - NEC Corporation of America

5-12 Configuring OW5000/UC700 to Support ACD Integration
Figure 5-16 ACD Split Modes—Edit dialog
Step 2
Make the necessary changes to all or any of the desired fields and then
do one of the following.
NOTE
The pilot numbers listed under the Pilot Number column is provided to assist you
when adding or changing a pilot number. One of these numbers should be used in
the ACD Pilot Number field.
—Click Apply to save the information without exiting the dialog box.
—Click Done to save the information and exit the dialog box.
—Click Cancel to exit the dialog box without saving the changes.
Deleting ACD Split Modes
Step 1
Step 2
Select the Trashcan icon next to the desired ACD Split Mode name
(Figure 5-14) to delete. A confirmation dialog box displays.
Click OK to delete the Split Mode or Cancel to close the dialog box
without deleting the Split Mode.
ACD Work Modes Configuration
The ACD supports 99 work modes, numbers 1 through 99. A descriptive
name can be assigned to each work mode so an agent doesn’t need to
know the meaning of each work mode number. These names are stored
in the database to allow the UC700 client program to read them for
display. The name assigned to each mode can be up to 32 characters in
length.
Step 1
Select ACD Work Modes from the ACD Configuration—Main Menu
(Figure 5-11). An ACD Work Modes Configuration dialog displays
(Figure 5-17).
UCE Desktop Client/Agent (UNIVERGE UC700) Installation Guide - Revision 4.01