UNIVERGE UC700 - NEC Corporation of America

5-6 Configuring OW5000/UC700 to Support ACD Integration
Step 1
Select the Agent Screen Pop tab from the ACD Server Management
main window. Global Screen Pop Configuration is at the top of the
window. See Figure 5-6.
Figure 5-6 Global Screen Pop Configuration
Step 2
Configure the application in the Executable field that will be opened
when the call is presented to the agent.
It may be necessary to enter the full path in the Executable field. This depends on
the path settings defined for the computer user.
NOTE
Step 3
Enter the Executable’s arguments in the Arguments field. The
arguments can also be built using the drop-down menu field to the right
of the Arguments field. See Figure 5-7.
Figure 5-7 Arguments Drop-Down Menu
Step 4
Once, a option is selected from the drop-down menu, click the Insert
button to add the option to the executable’s argument.
Step 5 Click Apply to save the Global Screen Pop Configuration, Figure 5-8
displays.
UCE Desktop Client/Agent (UNIVERGE UC700) Installation Guide - Revision 4.01