OECD Peer Review of E-Government in Denmark - ePractice.eu
OECD Peer Review of E-Government in Denmark - ePractice.eu
OECD Peer Review of E-Government in Denmark - ePractice.eu
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Figure 7.4 Constra<strong>in</strong>ts on demand for e-government (existence & importance)<br />
Onl<strong>in</strong>e service delivery not seen as sufficiently advanced (i.e. <strong>in</strong>teraction or<br />
transaction not possible)<br />
Related services <strong>in</strong>sufficiently l<strong>in</strong>ked or jo<strong>in</strong>ed due to lack <strong>of</strong> cross-organisation<br />
<strong>in</strong>tegration<br />
Perceived lack <strong>of</strong> user friendl<strong>in</strong>ess<br />
Perceived lack <strong>of</strong> onl<strong>in</strong>e security protection <strong>in</strong> comparison with the same service<br />
<strong>of</strong>fl<strong>in</strong>e<br />
Perceived lack <strong>of</strong> onl<strong>in</strong>e privacy protection <strong>in</strong> comparison with the same service<br />
<strong>of</strong>fl<strong>in</strong>e<br />
Inexperience regard<strong>in</strong>g use <strong>of</strong> onl<strong>in</strong>e services, or lack <strong>of</strong> necessary skills<br />
Lack <strong>of</strong> awareness <strong>of</strong> onl<strong>in</strong>e service availability<br />
Perceived lack <strong>of</strong> reliability (i.e. onl<strong>in</strong>e services not seen as updated, correct,<br />
complete)<br />
Perceived lack <strong>of</strong> personalisation (i.e. onl<strong>in</strong>e services not seen to meet users'<br />
specific needs)<br />
Lack <strong>of</strong> user access to the Internet<br />
Insufficient access channels for e-government (i.e. Internet, telephone, <strong>in</strong><br />
person, etc.)<br />
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%<br />
Very important constra<strong>in</strong>t Important constra<strong>in</strong>t Somewhat important constra<strong>in</strong>t<br />
Not an important constra<strong>in</strong>t Was a constra<strong>in</strong>t (now overcome) Not a constra<strong>in</strong>t<br />
Source: <strong>OECD</strong> E-<strong>Government</strong> Survey: <strong>Denmark</strong>.<br />
The result is also notable because, <strong>in</strong> comparison to other European nations, <strong>Denmark</strong> has made<br />
considerable progress <strong>in</strong> this area <strong>of</strong> e-government. In the 2003 European Commission eEurope<br />
benchmark<strong>in</strong>g exercise, <strong>Denmark</strong> ranked first <strong>in</strong> terms <strong>of</strong> full availability <strong>of</strong> public services onl<strong>in</strong>e,<br />
and second <strong>in</strong> terms <strong>of</strong> the sophistication <strong>of</strong> those services. In 2004, accord<strong>in</strong>g to EU measures,<br />
<strong>Denmark</strong>’s onl<strong>in</strong>e public services for both citizens and bus<strong>in</strong>esses were, collectively, the most<br />
“sophisticated” (i.e. allowed the most <strong>in</strong>teractivity) <strong>in</strong> Europe.<br />
Figure 7.5 Sophistication <strong>of</strong> onl<strong>in</strong>e Danish public services<br />
Source: Eurostat (2005), e-<strong>Government</strong>: Internet based <strong>in</strong>teraction with the European bus<strong>in</strong>esses and citizens,<br />
http://epp.<strong>eu</strong>rostat.cec.<strong>eu</strong>.<strong>in</strong>t/cache/ITY_OFFPUB/KS-NP-05-009/EN/KS-NP-05-009-EN.PDF .<br />
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