OECD Peer Review of E-Government in Denmark - ePractice.eu

BIBLIOGRAPHY .....................................................................................................................188
Boxes
Key point 1.1............................................................................................................................29
Key point 1.2............................................................................................................................31
Key point 2.1............................................................................................................................39
Key point 3.1............................................................................................................................46
Box 3.1 Main actors and responsibilities in the area of IT security.........................................46
Key point 3.2............................................................................................................................52
Box 3.2 Measuring ICT readiness: Denmark’s rankings in two international surveys............52
Key point 3.3............................................................................................................................57
Box 4.1 Denmark’s e-government vision and strategic goals..................................................66
Key point 4.1............................................................................................................................71
Box 4.2 Top-level co-ordination of e-government by Government Committees ....................71
Key point 4.2............................................................................................................................75
Key point 4.3............................................................................................................................76
Key point 5.1............................................................................................................................80
Box 5.1 Improving middle management ICT skills in the Ministry of Foreign Affairs ..........86
Key point 5.2............................................................................................................................87
Box 6.1 Key e-government co-ordination councils and committees .......................................92
Key point 6.1............................................................................................................................93
Key point 6.2............................................................................................................................98
Box 6.2 Vision and aims of the FESD project .........................................................................99
Box 6.3 E-government implementation risks and challenges ................................................102
Box 6.4 e-Boks.......................................................................................................................109
Key point 6.3..........................................................................................................................111
Box 6.5 e-Faktura – a case of effective private sector involvement in e-government ...........114
Key point 6.4..........................................................................................................................117
Key point 7.1..........................................................................................................................124
Box 7.1 Addressing lack of user experience..........................................................................129
Key point 7.2..........................................................................................................................131
Key point 7.3..........................................................................................................................133
Box 7.2 Major Danish government portals............................................................................135
Key point 7.4..........................................................................................................................137
Key point 7.5..........................................................................................................................138
Box 7.3 Online consultation over the Structural Reform.......................................................139
Box 8.1 Design of Danish e-government targets and measures.............................................141
Key point 8.1..........................................................................................................................142
Key point 8.2..........................................................................................................................143
Key point 8.3..........................................................................................................................149
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