OECD Peer Review of E-Government in Denmark - ePractice.eu

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INFORMATION NETWORK INFRASTRUCTURE - the whole system of transmission links, access procedures, legal and general frameworks, and the basic and supportive services of the information network; INFORMATION SOCIETY (IS) - a society which makes extensive use of information networks and ICT, produces large quantities of information and communications products and services, and has a diversified content industry. INFORMATION TECHNOLOGY (IT) - means the hardware, software and methods used for the electronic processing and transfer of data. INTEROPERABILITY – the ability for organisations to share information systems and/or data, generally based on using common standards. MIDDLEWARE - middleware is software that integrates services and distributed applications across the Internet or local area networks, and may provide a set of services such as authentication, messaging, transactions etc. Middleware allows government organisations to share data between front office service delivery channels and back office applications and processes, both within and across organisations, and is increasingly perceived as a technology for delivery of joined-up e-government services. ONE-STOP SHOP - a government office where services from multiple government organisations are available. ONLINE GOVERNMENT SERVICES - services provided by, but not necessarily supplied by, the public administration to citizens, businesses and organisations (including other government organisations) through information networks. PORTAL – A Web site that co-ordinates and presents information and services from a variety of providers, with the content presented in accordance with criteria related to users’ needs. PUBLIC KEY INFRASTRUCTURE (PKI) - PKI is a method for authenticating a message sender or receiver and/or encrypting a message. It enables users of an insecure public network, such as the Internet, to securely and privately exchange data through the use of a cryptographic key pair that is obtained and shared through a trusted authority. It provides for a use of a digital certificate that can identify an individual or an organisation, and directory services that can store, verify and, when necessary, revoke the certificates. 187
BIBLIOGRAPHY Agency for Governmental Management (2005), Submission for 2005 eEurope Awards – eFaktura System Alsted Research A/S (2004), Kvalitativ analyse af borgernes holdninger til, erfaringer med og efterspørgsel efter offentlig digital kommunikation for Ministeriet for Videnskab, Teknologi og Udvikling Andersen, Johannes & Ole Borre (2003), “Synet på den demokratiske proces”, in Jørgen Goul Andersen & Ole Borre (eds.), Politisk forandring.Værdipolitik og nye skillelinjer. Århus: Systime (Power and Democracy in Denmark – Conclusions) Danish Competition Authority (2004), Udfordringer for den danske telesektor, kapitel 3 i Konkurrenceredegørelse http://www.ks.dk/publikationer/konkurrenceredegoerelsen/kr2004/kap03.htm/ Danish Data Protection Agency (2000), The Act on Processing of Personal Data (Act No. 429 of 31 May 2000) http://www.datatilsynet.dk/eng/index.html Danish Digital Task Force (2002), Towards e-government – vision and strategy for the public sector in Denmark http://e.gov.dk/uploads/media/Old_strategy.pdf Danish Digital Task Force (2004), The Danish e-Government Strategy 2004-06 – Realising the potential http://e.gov.dk/uploads/media/strategy_2004_06_en1_02.pdf Danish Digital Task Force (2004b), OECD E-Government Project country paper - The Business Case for E-government (unpublished) Danish Digital Task Force Digital Signature to the Citizens, http://www.e.gov.dk/cases_og_resultater/resultater_2003/digital_signatur/index.html The Economist (2005), The 2005 e-Readiness Rankings - A white paper from the Economist Intelligence Unit, London http://graphics.eiu.com/files/ad_pdfs/2005Ereadiness_Ranking_WP.pdf European Institute of Public Administration (2005), “Organisational Changes, Skills and the Role of Leadership required by eGovernment”. Eurostat (2005), e-Government: Internet based interaction with the European businesses and citizens http://epp.eurostat.cec.eu.int/cache/ITY_OFFPUB/KS-NP-05-009/EN/KS-NP-05-009-EN.PDF The Government’s Modernisation Programme (2002), A simpler public sector - 2002 http://www.moderniseringsprogram.dk/visPublikationesForside.aspartikelID=5127 IDC (2004), Information Society Index 2004 http://www.idc.com/groups/isi/main.html 188
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OECD PEER REVIEW OF E-GOVERNMENT IN
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TABLE OF CONTENTS SUMMARY ASSESSMEN
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ANNEX A: OVERVIEW OF POLITICAL AND
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OECD PEER REVIEW OF E-GOVERNMENT IN
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While it is vital that the Governme
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Finance and the MVTU following thes
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this challenge was frequently menti
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Alongside the problem of the reliab
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In terms of its impact on organisat
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and businesses. While it is not cer
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considerable strategic importance t
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government organisations are aware
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8. Monitoring and evaluation Denmar
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Abstract There is a favourable envi
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E-government context Government pol
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The Structural Reform Between 2005
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administrative procedures. The find
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Figure 1.2 E-government structure a
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II. THE CASE FOR E-GOVERNMENT Denma
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• Creation of a competitive marke
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Abstract Government organisations c
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Source: OECD E-Government Survey: D
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Figure 3.2 Legislative and regulato
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modernisation process, especially i
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and the generally high level of tru
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fund it has created providing a tot
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outright barriers. The clearest evi
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Figure 3.5 Use of public digital se
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• Employment status: students and
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APPENDIX TO CHAPTER 3: INFORMATION
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Figure 3.A.4 ICT usage among Danish
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Figure 3.A.8 Internet access among
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IV. PLANNING AND LEADERSHIP The e-g
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The strategy notes that Denmark is
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exchanged electronically. This is e
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with even lower rankings for driver
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involvement in e-government therefo
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In addition to support for the Join
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Figure 4.5 Responsibility for desig
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V. ORGANISATIONAL CHANGE This chapt
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Structural Reform and e-government
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The Task Force has initiated a proj
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Figure 5.2 Share of documents recei
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Box 5.1 Improving middle management
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Abstract Collaboration is relativel
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Co-ordination of e-government polic
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Box 6.1 Key e-government co-ordinat
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The CRS encompasses a number of reg
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Digital signatures are now being wi
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Denmark - something that could be a
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Staffed by employees from the Digit
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The additional workload is connecte
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such a framework be designed; and 3
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schemas used in different areas of
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• Changing conditions in the publ
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municipalities, which might otherwi
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The current situation has evolved o
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Figure 6.6 Impacts of partnerships
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Source: OECD E-government Survey: D
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Abstract The Danish vision for e-go
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Figure 7.1 Drivers of e-government
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• To ensure internal knowledge of
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• The lack of information and the
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Figure 7.2 Source and type of e-gov
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Figure 7.4 Constraints on demand fo
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When asked about the level of impor
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eing for one group or another (e.g.
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Figure 7.8 Use of electronic delive
Page 137 and 138: The national portal www.denmark.dk
Page 139 and 140: identification of the relationship
Page 141 and 142: Abstract At the all-of-government l
Page 143 and 144: • At least 60 percent of all publ
Page 145 and 146: External audit Another important el
Page 147 and 148: can have impacts: 1) “service cha
Page 149 and 150: Figure 8.4 Responsibilities for mon
Page 151 and 152: CASE STUDY 1: STANDARDS-BASED E-GOV
Page 153 and 154: pharmacies (e.g. referrals and disc
Page 155 and 156: Danish approach of flexible decentr
Page 157 and 158: CASE STUDY 2: ACHIEVING E-GOVERNMEN
Page 159 and 160: Estimation of benefits for both eDa
Page 161 and 162: ANNEX A: OVERVIEW OF POLITICAL AND
Page 163 and 164: ANNEX B: INSTITUTIONAL CONTEXT AND
Page 165 and 166: Administrative environment Organisa
Page 167 and 168: Other State government responsibili
Page 169 and 170: − Models to support inter-organis
Page 171 and 172: ICT usage As discussed in Chapter 3
Page 173 and 174: Promotion of IT Research and Educat
Page 175 and 176: other reforms. The plan identified
Page 177 and 178: Overall, these action plans were su
Page 179 and 180: E-mail addresses for everyone Anoth
Page 181 and 182: had developed extensive practical k
Page 183 and 184: ANNEX E: METHODOLOGY Definition of
Page 185 and 186: The survey asked State and local go
Page 187: ANNEX F: GLOSSARY This glossary was
Page 191 and 192: Ministry of Science, Technology and
Page 193: Statistics Denmark (2004b), Nyt fra
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